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[ScrapHappy]

Got cable bill yesterday. Noticed it was a lot more than usual. Turns out they charged us for a problem call and someone to come to house to check our cable. I remember the Comcast guy saying it didn't seem to be any problems on the outside...with cable coming in. So the only thing he thought it may be was a small piece of cable inside. He said it's not the kind they used and replaced it. Asked my husband if he ever changed out that cable and he said no. Called and questioned the charge, representative said we will be charged if we call and they try to fix the problem via phone first (which they need, just sending a signal to TV which didn't work that's why I needed someone to come to house). Also said if the "problem is on our end (the inside cable) and not Comcast, we will be charged." Has this happened to anyone else? I've had Comcast out to the house before, switched out our cable box and gave a new remote and wasn't charged. Representative said this has been the policy for a long time now. And, by the way, problem still exists and is worse. Instead of problem on just one TV, it's on all three of our TV's.

[whitelinen]

Ahhhh, Comcast. Bad word at our house.

It's the only cable option in our addition, they are exclusive in our community. Don't know why. So they can charge whatever they want. We can't use satellite because no reception due to large trees. Thought about going with antenna, Netflix & Hulu, but DH won't go for it. He's disabled and TV is his life.

We are being held hostage . . .

I feel your pain ScrapHappy!!

[KYToby]

If it is an issue on your end (i.e. your !), then the charges are understandable. While I never worked for Comcast, I did work in corporate customer service for another large cable provider for years, and each truck roll costs the company money -- a lot of it -- so rolling unnecessary trucks for free only serves to drive up everyone's bill.home's wiring) or you insist someone come out without allowing them to completely troubleshoot on their end (not saying the OP did this

[mousiegirl]

My pups chewed through a cable wire, and I was charged $50.00 for the replacement. So far, Comcast reception has been great, compared to AT&T. Every time I called AT&T with a problem, the same, no service, I was told someone had to come out. I refused that, and soon afterward, the problem resolved. The last time, when I was out service for a week, then had service for a few days, they it went out, that was the last straw with AT&T!

[Shogirl]

I don't have Comcast, but the past two cable providers I've had have always had the policy of charging the customer for problems inside the house.

[ScrapHappy]

Okay, but if it was their cable (just a cord from box) that came from them during original install and we did not change it out (like the guy suggested we had done)...why is considered a problem on our end? The problem didn't even get fixed. I'm afraid to ever call again, who knows what I will be charged next time.

[Kachina624]

That's pretty much all utilities work. Anything outside your property they fix and don't charge but if it's inside you get charged. I had some of those bills with my Direct TV so I signed up for an annual service plan. It has pretty much paid for itself because I can call them for anything.

[lolakimono]

I can't really say what I think about Comcast, because I would be banned.

However, they are, IMO, the WORST utility ever. I had them because they were also exclusive to my area, but when I moved that was the first thing I changed. They would not issue me cable without having my lease faxed in because the previous tenant had not paid bills. I had to prove that I was a new tenant, despite having out of state identification and no history with the company. Then, when I made the appointment online, of course they had no record of it, so I had to reschedule (another 7 days or so) for someone to come out. When the person came out, he said that a previous employee had wired the building for FREE, so I don't know why they were reluctant to provide cable to me because of an unpaid tenant, who was not even paying in the first place!

[Bobby K]

Unfortunately, in a lot of cities...including ours...there is only one cable company to choose from. There are no options. You are forced to go with that company. Comcast happens to be in our area. They were the only choice until ATT UVerse came along. We have Comcast ...when it works its good...and when it doesn't work ...its a nightmare. Half the time you call...you get someone in another country or city and their payments for our cable and internet service were getting so incredibly high...it felt like a car payment.We did finally call and they did transfer us to the customer loyalty dept and that saved us about $40 each month. I too wish there were more options for cable and internet service. U Verse is not an option for us since they do not carry the Hallmark channel and that is a deal breaker for us. But, ScrapHappy...I feel your pain. I'm so sorry to learn that they charged you for a service call. Luckily the problems with ours , so far, have been outside of our home. I just don't like when these big cable companies have the monopoly on certain areas and you have no choices or options at all.

[Writertoo]

In our house, we call them Comcr*p because of their lousy service. Like others, we have only one cable company available to us, so there's no choice but to accept their lousy service.