Beware of ordering from Houzz

GingerPeach · ‎03-12-2010

Houzz is fine if you positively know you're going to keep what you ordered.

I ordered a pretty wreath that was just fine.

But if you wish to return, buyer beware. They do not follow their own posted return policy.

I ordered a door mat that did not turn out to be as shown on the website. I contacted them about the return, and they asked me to take a picture of the item!

And they still, after days of back and forth, have STILL not provided me with return information. They weren't bright enough to enclose a return label in the package. I am giving them one more day before I report their shabby treatment to the Better Business Bureau.

ETA: They resolved the issue, finally, after ten days. A full refund.

[was Homegirl] Love to be home . . . thus the screen name. Joined 2003.

Katcat1 · ‎07-21-2011

@GingerPeach You may want to add the Attorney General to your contacts. Another co. to avoid is TheRealReal. Customer Service would not return my emails (2). I knew something was wrong when I experienced that. I called and there were 5 callers ahead of me (not a good sign). I hope you get this issue resolved.

kindness is strength

GingerPeach · ‎03-12-2010

@Katcat1

I thought you might like to know that a Houzz representative just called to let me know she issued me a full refund and in addition, they are not asking me to send back the door mat. (I think I may donate it or something.) They're also offering me a 10% coupon for future use. (It is not something I'm chomping at the bit to use, as you might imagine given this experience.)

I'm still puzzled why they thought a photo of the item was going to make a difference.

[was Homegirl] Love to be home . . . thus the screen name. Joined 2003.

riley1 · ‎03-10-2010

@GingerPeach - I know several people that have had issues with Houzz. They also don't have great reviews on their site. Glad it worked out for you.

mousiegirl · ‎03-09-2010

@GingerPeach wrote:
@Katcat1

I thought you might like to know that a Houzz representative just called to let me know she issued me a full refund and in addition, they are not asking me to send back the door mat. (I think I may donate it or something.) They're also offering me a 10% coupon for future use. (It is not something I'm chomping at the bit to use, as you might imagine given this experience.)

I'm still puzzled why they thought a photo of the item was going to make a difference.

@GingerPeach Companies want proof that the item was incorrect or damaged.

GingerPeach · ‎03-12-2010

@mousiegirl

As I wrote in my OP, the item wasn't the color as shown on the site.

If the item does not photograph well, my picture will prove nothing. It was not "damaged" and no proof could be obtained with a picture since the whole issue was that it did not represent well in a picture.

[was Homegirl] Love to be home . . . thus the screen name. Joined 2003.

mousiegirl · ‎03-09-2010

@GingerPeach wrote:
@mousiegirl
As I wrote in my OP, the item wasn't the color as shown on the site.
If the item does not photograph well, my picture will prove nothing. It was not "damaged" and no proof could be obtained with a picture since the whole issue was that it did not represent well in a picture.

@GingerPeach Oh, I get it, it would not show the correct color.

SilleeMee · ‎05-22-2016

I just placed my very first order with Houzz this morning. I ordered a pendant light fixture to replace an outdated one hanging over my entryway. It had free shipping and their price was the lowest I found anywhere. I just couldn't resist. Hope I don't have to return it for some reason.