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Respected Contributor
Posts: 2,828
Registered: ‎11-09-2011

Re: Reply from Bethlehem Lights re Ruined Wreath

GREAT NEWS!  

 

I took a poster's advice and reached out to QVC again.  The gal I spoke with was not in a position to make this type of decision so she had someone higher up contact me by phone.  The fellow was very apologetic and could not understand why things had taken so long to be resolved.  He told me to return the wreath via the prepaid label he emailed me and my money will be refunded.  Easy peasy, go figure.  I'm still amazed that the others said they couldn't do anything.  So now I'm a happy girl.  THIS is how customer service should be.

 

Thank you, all, for listening to me rant the past few days.  It all worked out after all  :-)

 

 

 

Esteemed Contributor
Posts: 6,386
Registered: ‎03-10-2010

Re: Reply from Bethlehem Lights re Ruined Wreath


@BarbiHollywood wrote:

GREAT NEWS!  

 

I took a poster's advice and reached out to QVC again.  The gal I spoke with was not in a position to make this type of decision so she had someone higher up contact me by phone.  The fellow was very apologetic and could not understand why things had taken so long to be resolved.  He told me to return the wreath via the prepaid label he emailed me and my money will be refunded.  Easy peasy, go figure.  I'm still amazed that the others said they couldn't do anything.  So now I'm a happy girl.  THIS is how customer service should be.

 

Thank you, all, for listening to me rant the past few days.  It all worked out after all  :-)

 

 

 


I’m very happy, there was a good resolution. 

Honored Contributor
Posts: 12,538
Registered: ‎03-09-2010

Re: Reply from Bethlehem Lights re Ruined Wreath

@BarbiHollywood 

 

This is great news!!! Maybe, QVC is realizing no matter how big a company is they still need satisfied customers!!!

Bravo QVC PTB for doing the "right" thing🎉🎉

Respected Contributor
Posts: 2,828
Registered: ‎11-09-2011

Re: Reply from Bethlehem Lights re Ruined Wreath

@homedecor1 AGREE.  And thanks for listening to me rant.

Trusted Contributor
Posts: 1,243
Registered: ‎03-09-2010

Re: Reply from Bethlehem Lights re Ruined Wreath

Sorry you had a problem but glad ...finally...that the situation was resolved in your favor.