Holiday

[lucymo]

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@Spurt wrote:

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@mousiegirl wrote:

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@lucymo wrote:

@SHOPR  Here is the answer to my email from CS regarding the Reindeer.

Re: My QVC Order (Ticket# 07262016U57280003:AR0003) - Inbox - 'att.net Mail'

Unfortunately, we're unable to ship your "As Is" Set of 2 Embossed Scroll
Reindeer by Valerie, order 4900656627 in the time period quoted to you.
We're sorry for any inconvenience this may cause. Your order has been given
our highest priority and you should receive it within 7 to 10 business
days. We appreciate your patience and understanding.

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@lucymo  I hope this is true for you, but I had something on order, in process, then it went to back order after over a week, so I called and was assured by customer service that I would receive my order, and within a few days, it was cancelled.  That ticked me off, being told something was definite, when in fact, it was not.

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@mousiegirl @lucymo  Just a few weeks ago I had ordered something online from QVC--- it showed it was available and my order went through and showed "in process", then I got a phone call from Q's CS informing me the item I ordered was not available and asked if I was interested in Wait List---this wasn't even an "as is" item....  I just don't understand how their order system can be so erratic and not able to determine whether they have enough stock to cover the orders or not!!! Never had anything like that happen with any other company I order online from!!!

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@Spurt  I don't understand it either.  I posted on Customer Care and CS and got two different answers.  I'm inclined to believe the Mod Melvin's answer more than CS because if I was going to receive an item in 7-10 days it would have to be shipping and it's still in B/O status.  It's crazy how they don't know how many of an item they have but just keep taking orders for it.  I guess I'm crazy too for ordering.  LOL

[Spurt]

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@lucymo wrote:

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@Spurt wrote:

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@mousiegirl wrote:

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@lucymo wrote:

@SHOPR  Here is the answer to my email from CS regarding the Reindeer.

Re: My QVC Order (Ticket# 07262016U57280003:AR0003) - Inbox - 'att.net Mail'

Unfortunately, we're unable to ship your "As Is" Set of 2 Embossed Scroll
Reindeer by Valerie, order 4900656627 in the time period quoted to you.
We're sorry for any inconvenience this may cause. Your order has been given
our highest priority and you should receive it within 7 to 10 business
days. We appreciate your patience and understanding.

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@lucymo  I hope this is true for you, but I had something on order, in process, then it went to back order after over a week, so I called and was assured by customer service that I would receive my order, and within a few days, it was cancelled.  That ticked me off, being told something was definite, when in fact, it was not.

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@mousiegirl @lucymo  Just a few weeks ago I had ordered something online from QVC--- it showed it was available and my order went through and showed "in process", then I got a phone call from Q's CS informing me the item I ordered was not available and asked if I was interested in Wait List---this wasn't even an "as is" item....  I just don't understand how their order system can be so erratic and not able to determine whether they have enough stock to cover the orders or not!!! Never had anything like that happen with any other company I order online from!!!

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@Spurt  I don't understand it either.  I posted on Customer Care and CS and got two different answers.  I'm inclined to believe the Mod Melvin's answer more than CS because if I was going to receive an item in 7-10 days it would have to be shipping and it's still in B/O status.  It's crazy how they don't know how many of an item they have but just keep taking orders for it.  I guess I'm crazy too for ordering.  LOL

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@lucymo  It's just like no one knows what they are doing either the manufacturer nor QVC or they underestimate the customer response and want to be careful they are not left with overstock in a warehouse.... What gets me are the situations like @mousiegirl experienced and the incorrect info like you got from  CS telling you it's on wait list and will be shipped out soon, and then they wind up CANCELING the order ENTIRELY!!!---that's frustrating!!!

I wonder if it's because of perhaps too many ways to place your order---phone, automated ordering, online, apps---maybe LESS IS MORE and MORE efficient too

[Spurt]

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@SHOPR wrote:

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@Spurt wrote:

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@SHOPR 

You can spend a long time just looking at the garland and detils on the pine cones and ornaments---and then on each animal and bird...and the snowman and the expression on his face!!!-

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@Spurt,

It's funny that you said this, because I feel the same.  The garland in particular is such a basic addition around the bottom of the piece, but it isn't basic at all.  It's full of details all on its own.   

I think you'd love the snowman and cat, called Friendship Keeps Us Warm, even though it doesn't have quite as many small details as the other.

@SHOPR  Thanks so much for providing me with the name of the piece...it's definitely under consideration as a possible purchase ......

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[mousiegirl]

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@lucymo wrote:

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@mousiegirl wrote:

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@lucymo wrote:

@SHOPR  Here is the answer to my email from CS regarding the Reindeer.

Re: My QVC Order (Ticket# 07262016U57280003:AR0003) - Inbox - 'att.net Mail'

Unfortunately, we're unable to ship your "As Is" Set of 2 Embossed Scroll
Reindeer by Valerie, order 4900656627 in the time period quoted to you.
We're sorry for any inconvenience this may cause. Your order has been given
our highest priority and you should receive it within 7 to 10 business
days. We appreciate your patience and understanding.

---

@lucymo  I hope this is true for you, but I had something on order, in process, then it went to back order after over a week, so I called and was assured by customer service that I would receive my order, and within a few days, it was cancelled.  That ticked me off, being told something was definite, when in fact, it was not.

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@mousiegirl  that's just a standard reply.  I've never received anything from back order.  I believe the Mod Melvin's answer over in Customer Care much more than this from CS.  Here it is:

@lucymo I'm sorry that happened.  An "as is" item/order may go into back order if we discover we do not have the correct inventory on hand when we attempt to pull the item for shipment.  "As is" items are limited stock items, however, we do attempt to get additional stock from vendors.  We make every attempt to filfill the order within 2-3 weeks and will notify you of any changes in your order.  

Melvin, Customer Care 

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@lucymo  Yes, thank you.   My order was not "as is," and customer service should never have told me that I absolutely would receive my order.  Fingers crossed that you do receive the deer.

[mousiegirl]

@lucymo I'm sorry that happened.  An "as is" item/order may go into back order if we discover we do not have the correct inventory on hand when we attempt to pull the item for shipment.  "As is" items are limited stock items, however, we do attempt to get additional stock from vendors.  We make every attempt to filfill the order within 2-3 weeks and will notify you of any changes in your order.  

Melvin, Customer Care 

[lucymo]

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@SHOPR wrote:

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@lucymo wrote:

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@SHOPR wrote:

@lucymo, My scroll reindeer are showing In Process again.  Maybe there is hope yet.

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@SHOPR. I hope you get them.  If I do, it will be a first  for me to get a back order.  Thinking positive thoughts for you.  Mine is still in B/O status.

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@lucymo, Awwww, I was hoping you'd say that yours are In Process, too.  Fingers crossed. 

Until an item's tracking actually says In Transit, I'm always worried.

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@SHOPR  You ordered a couple of hours before I did so we will see where this goes.  I know what you mean about not being sure until it is in transit.  If yours came back 'in process' you're probably going to get them.  I really hope so for you. 

[mousiegirl]

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@Spurt wrote:

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@lucymo wrote:

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@Spurt wrote:

---

@mousiegirl wrote:

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@lucymo wrote:

@SHOPR  Here is the answer to my email from CS regarding the Reindeer.

Re: My QVC Order (Ticket# 07262016U57280003:AR0003) - Inbox - 'att.net Mail'

Unfortunately, we're unable to ship your "As Is" Set of 2 Embossed Scroll
Reindeer by Valerie, order 4900656627 in the time period quoted to you.
We're sorry for any inconvenience this may cause. Your order has been given
our highest priority and you should receive it within 7 to 10 business
days. We appreciate your patience and understanding.

---

@lucymo  I hope this is true for you, but I had something on order, in process, then it went to back order after over a week, so I called and was assured by customer service that I would receive my order, and within a few days, it was cancelled.  That ticked me off, being told something was definite, when in fact, it was not.

---

@mousiegirl @lucymo  Just a few weeks ago I had ordered something online from QVC--- it showed it was available and my order went through and showed "in process", then I got a phone call from Q's CS informing me the item I ordered was not available and asked if I was interested in Wait List---this wasn't even an "as is" item....  I just don't understand how their order system can be so erratic and not able to determine whether they have enough stock to cover the orders or not!!! Never had anything like that happen with any other company I order online from!!!

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@Spurt  I don't understand it either.  I posted on Customer Care and CS and got two different answers.  I'm inclined to believe the Mod Melvin's answer more than CS because if I was going to receive an item in 7-10 days it would have to be shipping and it's still in B/O status.  It's crazy how they don't know how many of an item they have but just keep taking orders for it.  I guess I'm crazy too for ordering.  LOL

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@lucymo  It's just like no one knows what they are doing either the manufacturer nor QVC or they underestimate the customer response and want to be careful they are not left with overstock in a warehouse.... What gets me are the situations like @mousiegirl experienced and the incorrect info like you got from  CS telling you it's on wait list and will be shipped out soon, and then they wind up CANCELING the order ENTIRELY!!!---that's frustrating!!!

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@Spurt @lucymo  At this very moment, my item still shows on the page in the color I ordered, both colors were available when I ordered, but after my order was cancelled, the red and white remained, but the green and red picture remains and I wonder why it hasn't been removed after a year.H206559

[lucymo]

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@SHOPR wrote:

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@Mominohio wrote:

@lucymo

Moderation? What's that? 

Isn't there some kind of requirement to defy moderation if you are going to be a regular poster to this Holiday forum?

Just for the record, I've gone throw crazy this CIJ. I bought two sets of the TSV Berkshires (most for gifts) and the LOGO  ones (three of them) that were on lunchtime special yesterday for $11 each (with the intent that two of the three are gifts as well). So me and moderation just aren't gettin' it together right now. At least it isn't Christmas decor this year!

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@Mominohio, I also bought one of the LOGO $11 throws, in teal, for myself.  I guess the fact that I only ordered one means I'm practicing moderation, right? 

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@SHOPR  Only one throw?  Yes, that is moderation.  I have a feeling that word is going to come back and haunt us. 

[MTH]

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@lucymo wrote:

@SHOPR  Here is the answer to my email from CS regarding the Reindeer.

Re: My QVC Order (Ticket# 07262016U57280003:AR0003) - Inbox - 'att.net Mail'

Unfortunately, we're unable to ship your "As Is" Set of 2 Embossed Scroll
Reindeer by Valerie, order 4900656627 in the time period quoted to you.
We're sorry for any inconvenience this may cause. Your order has been given
our highest priority and you should receive it within 7 to 10 business
days. We appreciate your patience and understanding.

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@lucymo  Hi Lucy: I didn't go back and read thru all the thread I missed on this, but I saw that your order wasn't filled. Was SHOPR's b/o too??

[SHOPR]

@MTH, Mine went to backorder, too, but this morning it's in process again. 

[lucymo]

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@MTH wrote:

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@lucymo wrote:

@SHOPR  Here is the answer to my email from CS regarding the Reindeer.

Re: My QVC Order (Ticket# 07262016U57280003:AR0003) - Inbox - 'att.net Mail'

Unfortunately, we're unable to ship your "As Is" Set of 2 Embossed Scroll
Reindeer by Valerie, order 4900656627 in the time period quoted to you.
We're sorry for any inconvenience this may cause. Your order has been given
our highest priority and you should receive it within 7 to 10 business
days. We appreciate your patience and understanding.

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@lucymo  Hi Lucy: I didn't go back and read thru all the thread I missed on this, but I saw that your order wasn't filled. Was SHOPR's b/o too??

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@MTH

Yes, SHOPR's went to b/O too but is in process again now.  So hopeful that she will get them now.