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Valued Contributor
Posts: 556
Registered: ‎05-19-2018

Re: Looking for Valerie's Silver Mercury Glass Kaleidoscope Tree?


@Mary Bailey wrote:

@SweetSydney  mine shipped today too.  I hope we all get perfect trees!!


@Mary Bailey
That's awesome!
I hope we all get perfect trees, too!!!
I read a lot of reviews where people said they didn't like them & were returning them. I would think if any of the people that got a defective tree knew to call Customer Service &  tell them they received a defective tree & marked their return "defective".

I'm pretty,but I'm not beautiful.
I sin, but I'm not the devil.
I'm good,but I'm not an angel.
Marilyn Monroe
Frequent Contributor
Posts: 118
Registered: ‎06-22-2018

Re: Looking for Valerie's Silver Mercury Glass Kaleidoscope Tree?

I know a lot of people have had issues with their trees but wanted to review the other side. I have this in the green and it works great. I've ran it a lot on several different days to hopefully get the real deal out of it. No loud noises or missing colors. The different functions work fine and it's very stable when it sits. My kids love it! I'm pretty sure it's probably just going to stay out from now until Christmas.

Valued Contributor
Posts: 556
Registered: ‎05-19-2018

Re: Looking for Valerie's Silver Mercury Glass Kaleidoscope Tree?


@IdahoMom wrote:

I know a lot of people have had issues with their trees but wanted to review the other side. I have this in the green and it works great. I've ran it a lot on several different days to hopefully get the real deal out of it. No loud noises or missing colors. The different functions work fine and it's very stable when it sits. My kids love it! I'm pretty sure it's probably just going to stay out from now until Christmas.


@IdahoMom
I'm happy to hear that your Green tree works great. For anyone that buys the tree "As Is" & it's defective, call Customer Service & tell them the tree you received is defective and they won't charge the return shipping. You will get a full refund.
I hope everyone that ordered a tree "As Is" gets a perfect tree.
I read a lot of reviews saying people didn't like the tree or they received the wrong color and were returning the trees.

I'm pretty,but I'm not beautiful.
I sin, but I'm not the devil.
I'm good,but I'm not an angel.
Marilyn Monroe
Esteemed Contributor
Posts: 6,635
Registered: ‎11-06-2011

Re: Looking for Valerie's Silver Mercury Glass Kaleidoscope Tree?


@SweetSydney wrote:

@IdahoMom wrote:

I know a lot of people have had issues with their trees but wanted to review the other side. I have this in the green and it works great. I've ran it a lot on several different days to hopefully get the real deal out of it. No loud noises or missing colors. The different functions work fine and it's very stable when it sits. My kids love it! I'm pretty sure it's probably just going to stay out from now until Christmas.


@IdahoMom
I'm happy to hear that your Green tree works great. For anyone that buys the tree "As Is" & it's defective, call Customer Service & tell them the tree you received is defective and they won't charge the return shipping. You will get a full refund.
I hope everyone that ordered a tree "As Is" gets a perfect tree.
I read a lot of reviews saying people didn't like the tree or they received the wrong color and were returning the trees.


@SweetSydney - I, too, hope for perfect "as is" trees; a lot of people complained about the lights in the base and stated that as their return reason in their reviews, but this really seems to just be how the trees are made. I have no complaints at all about my trio of non-defective green trees, and I was disappointed when I returned the defective one that didn't show red lights and just got a refund since the green was no longer in stock for the "standard" inventory. Fingers crossed for "as is" success! Smiley Happy

Respected Contributor
Posts: 2,359
Registered: ‎09-29-2015

Re: Looking for Valerie's Silver Mercury Glass Kaleidoscope Tree?


@SweetSydney wrote:

@Kindaglitzy wrote:
I purchased a blush tree on 8/25 day when price was reduced. Have to say I love it. I already had a silver one and am on advance order for another silver in November. Will say that I have noticed that the blush motor is louder then the motor on the silver one I already had. So far, not so loud as to warrant a return. Apparently they used different quality motors in perhaps different color trees, just my thought. Anyway, don't think I want to risk an "as is" purchase because of possibility of receiving one returned as defective. Hope everyone who purchases the "as is" enjoys them.

@Kindaglitzy
Hopefully, anyone that returned the trees marked them as defective.


@SweetSydney, the silver one I sent back with the loud motor noise was marked defective; I even called CS to let them know why it was being returned because I didn't want to  pay the shipping back and wanted the other shipping I paid returned.  Hopefully, they aren't going to resell that one, but who knows.

Valued Contributor
Posts: 556
Registered: ‎05-19-2018

Re: Looking for Valerie's Silver Mercury Glass Kaleidoscope Tree?

[ Edited ]

@loriqvc wrote:

@SweetSydney wrote:

@IdahoMom wrote:

I know a lot of people have had issues with their trees but wanted to review the other side. I have this in the green and it works great. I've ran it a lot on several different days to hopefully get the real deal out of it. No loud noises or missing colors. The different functions work fine and it's very stable when it sits. My kids love it! I'm pretty sure it's probably just going to stay out from now until Christmas.


@IdahoMom
I'm happy to hear that your Green tree works great. For anyone that buys the tree "As Is" & it's defective, call Customer Service & tell them the tree you received is defective and they won't charge the return shipping. You will get a full refund.
I hope everyone that ordered a tree "As Is" gets a perfect tree.
I read a lot of reviews saying people didn't like the tree or they received the wrong color and were returning the trees.


@SweetSydney - I, too, hope for perfect "as is" trees; a lot of people complained about the lights in the base and stated that as their return reason in their reviews, but this really seems to just be how the trees are made. I have no complaints at all about my trio of non-defective green trees, and I was disappointed when I returned the defective one that didn't show red lights and just got a refund since the green was no longer in stock for the "standard" inventory. Fingers crossed for "as is" success! Smiley Happy


@loriqvc
I read a lot of complaints about the lights in the base of the trees, too. It is strange though because two members of the forum told me that last years Silver trees didn't have the lights in the base. As a matter-of-fact one member was kind enough to dig hers out & check them. So, more than likely we'll get those trees that were returned. I have my fingers crossed for perfect  "As Is" trees, too. Edited to add: My DH ordered 2 Silver "As Is" trees on 9/1 and they're due 9/12. I'll post as soon as he gets them & let everyone know the condition.

I'm pretty,but I'm not beautiful.
I sin, but I'm not the devil.
I'm good,but I'm not an angel.
Marilyn Monroe
Valued Contributor
Posts: 556
Registered: ‎05-19-2018

Re: Looking for Valerie's Silver Mercury Glass Kaleidoscope Tree?


@HisElk1 wrote:

@SweetSydney wrote:

@Kindaglitzy wrote:
I purchased a blush tree on 8/25 day when price was reduced. Have to say I love it. I already had a silver one and am on advance order for another silver in November. Will say that I have noticed that the blush motor is louder then the motor on the silver one I already had. So far, not so loud as to warrant a return. Apparently they used different quality motors in perhaps different color trees, just my thought. Anyway, don't think I want to risk an "as is" purchase because of possibility of receiving one returned as defective. Hope everyone who purchases the "as is" enjoys them.

@Kindaglitzy
Hopefully, anyone that returned the trees marked them as defective.


@SweetSydney, the silver one I sent back with the loud motor noise was marked defective; I even called CS to let them know why it was being returned because I didn't want to  pay the shipping back and wanted the other shipping I paid returned.  Hopefully, they aren't going to resell that one, but who knows.


@HisElk1
I don't think they'll sell the trees that were marked defective. If they do sell them they're going to end up with a lot of returns at their expense.

I'm pretty,but I'm not beautiful.
I sin, but I'm not the devil.
I'm good,but I'm not an angel.
Marilyn Monroe
Esteemed Contributor
Posts: 6,304
Registered: ‎03-09-2010

Re: Looking for Valerie's Silver Mercury Glass Kaleidoscope Tree?

Mine is PERFECT!  I'm hoing to give the blush to my litte sister.

Valued Contributor
Posts: 556
Registered: ‎05-19-2018

Re: Looking for Valerie's Silver Mercury Glass Kaleidoscope Tree?


@Mary Bailey wrote:

Mine is PERFECT!  I'm hoing to give the blush to my litte sister.


@Mary Bailey
I'm so happy to hear it!

I'm pretty,but I'm not beautiful.
I sin, but I'm not the devil.
I'm good,but I'm not an angel.
Marilyn Monroe