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08-30-2023 08:16 AM
@MG Chris There should be 2 pieces for the electrical plug..the "adapter" that plugs into your electrical outlet and then the "cable" where the square end connects to the adapter and the round end inserts into the globe.
08-30-2023 08:55 AM - edited 08-30-2023 08:59 AM
@tl98466 wrote:@MG Chris There should be 2 pieces for the electrical plug..the "adapter" that plugs into your electrical outlet and then the "cable" where the square end connects to the adapter and the round end inserts into the globe.
I got the wrong cord. Mine is rectangular on the end whereas yours is round.
Too bad I didn't get this a few days ago, I have a glittered lantern from Val and could have used that cord. I already packed it away and it is in storage.
08-30-2023 08:59 AM
08-30-2023 09:07 AM
@Sakuya wrote:
@MG ChrisSo your cord has a rectangular connector on both ends? I don't think I have ever seen one like that and wonder what device would use it. How disappointing.
Yes, it has the USB port on one and a small rectangular plug on the other end. I have rechargeable items that use this same cord, so I can use the cord.
I have several Halloween things I bought from HSN that have the same cord as this needs and they are black so I am going to try one of those and see if it works.
I reached out to Val on FB and let her know they are shipping with the wrong cord and to consider making cords in the color to match the item in the future.
08-30-2023 09:48 AM
@MG Chris - I am sorry you got the wrong cord. At least you have alternatives. Thanks for reaching out to Valerie to let her know and also suggest a black cord.
Thanks also to all the people who responded about the fan. Now I know mine isn't defective.
08-30-2023 09:54 AM - edited 08-30-2023 09:57 AM
@DecorDiva wrote:@MG Chris - I am sorry you got the wrong cord. At least you have alternatives. Thanks for reaching out to Valerie to let her know and also suggest a black cord.
Thanks also to all the people who responded about the fan. Now I know mine isn't defective.
I have a million cords and can fix this easily or use batteries. The cord issue aside, I am very much into cord management. I cannot stand cords showing if at all possible. Having the wrong color cord is poor attention to detail. Val has been doing this long enough and should know better.
08-30-2023 05:02 PM
Yes mine came yesterday. It is very heavy and nice but the cord that came with mine has a flat end instead of the round male end. Called customer service and they can't replace the cord with the correct one. Haven't put batteries in it yet so I cannot speak to its operation.
08-30-2023 06:00 PM
08-30-2023 07:36 PM
Hmmm. It looks like there may have benn different cords sent out - one that works (having a square end for the plug in adapter and a round end for the globe)...Perhaps a pic of the one you got would be helpful for the rest of us.
08-31-2023 07:26 AM
I don't hear anything. The globe sits about 10 feet away from where I typically sit and, honestly, I don't hear anything coming from the globe. Sometimes I do hear a slight clicking sound from one of my Luminara candles but not from this globe.
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