Re: Cracker Barrel Fall (3 stackng

aunt bea · ‎05-22-2010

Well my stacking pumpkins arrived yesterday and I knew looking at the box I was in for problems. The box was taped, and taped and taped to cover holes and punched in side of the box. When I finally got the tape off I was pleasantly surprised that it looked to be in good shape. It is very light weight and I liked the colors of the pumpkins. Only one branch of berries were loose and they could be glued back on easily. When I got the Styrofoam off the bottom of the urn I found a button to try the lights, they worked however there are very few lights. Then I saw it, the entire battery box was out of where it should have been located and glue was coming down everywhere and no cover to the battery box. I was not happy especially for the price so I went to their customer service section and described it was delivered an hour ago and on unpacking this is what I found. They did not send me a return label so I asked where to send for a FULL refund or can I return to the store in my area. Well I just got an email back with them offering to take $40.00 off the cost if I wanted to keep it as they did not have an exchange for me. I really like the pumpkins and urn so I'm very tempted to accept the offer. I would add my own lights on a timer and not use their lights anyway. So I'm going to sit and look at it tomorrow and Sunday and decide what I want to do. So disappointed! The Pumpkin Pie coffee was excellent!

mousiegirl · ‎03-09-2010

@aunt bea wrote:
Well my stacking pumpkins arrived yesterday and I knew looking at the box I was in for problems. The box was taped, and taped and taped to cover holes and punched in side of the box. When I finally got the tape off I was pleasantly surprised that it looked to be in good shape. It is very light weight and I liked the colors of the pumpkins. Only one branch of berries were loose and they could be glued back on easily. When I got the Styrofoam off the bottom of the urn I found a button to try the lights, they worked however there are very few lights. Then I saw it, the entire battery box was out of where it should have been located and glue was coming down everywhere and no cover to the battery box. I was not happy especially for the price so I went to their customer service section and described it was delivered an hour ago and on unpacking this is what I found. They did not send me a return label so I asked where to send for a FULL refund or can I return to the store in my area. Well I just got an email back with them offering to take $40.00 off the cost if I wanted to keep it as they did not have an exchange for me. I really like the pumpkins and urn so I'm very tempted to accept the offer. I would add my own lights on a timer and not use their lights anyway. So I'm going to sit and look at it tomorrow and Sunday and decide what I want to do. So disappointed! The Pumpkin Pie coffee was excellent!

@aunt bea I returned a damaged item a few years ago, and it took over a month to receive a refund, and I had to call several times to remind them.

crazycockermom · ‎07-24-2010

@aunt bea
Thanks for your review. A shame it arrived in such shape. Let us know what you decide to do! In my opinion, $40 back isn’t bad if it’s fixable and you like it.