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11-06-2015 09:44 AM
I ordered a handbag on 11/1/15 and it hasn't shipped yet. My orders usually ship within a day or two. This isn't a waitlist item either.
Any ideas why?
11-06-2015 09:46 AM
Try customer service.
11-06-2015 09:55 AM
I contacted customer service. They said if the item hasn't shipped within 5 days, they will do a "review" but offered no explanation.
I was just wondering if anyone here has experienced the same issue.
11-06-2015 09:57 AM
@Make-up Lvr wrote:I ordered a handbag on 11/1/15 and it hasn't shipped yet. My orders usually ship within a day or two. This isn't a waitlist item either.
Any ideas why?
Things seem to be getting stuck In Process longer and longer lately. I've had a few things stuck In Process for a week before they finally shipped, all from different locations. I'm seeing things I order first show up days after things I order a day or two later with no explanation. They aren't even coming from one location, as far as I can tell.
Last month, I ordered the Frostguard TSV on October 24 and it was shipped from Dallas on Nov. 2, over a week later. I ordered a Philosophy item on Oct 23 and it shipped Ontatio, California on Oct 29. I also ordered some Philosophy items on Oct 22 and they shipped from Virginia Beach, VA and Rocky Mountain, NC on Oct 24.
It makes no sense at all and is completely sporadic. I have no idea if something will show up 5 days later or two weeks later.
11-06-2015 10:40 AM
I had a similar situation recently and did a live chat. They told me it would be shipped in a day or so. As it turned out, it was "shipped", but evidently sat waiting for UPS or someone to pick it up. All in all, the order took about 10 days (counting the weekend) to arrive. Much longer than orders used to take.
11-06-2015 09:45 PM
Do you expect someone here among your fellow shoppers will be able to answer your question?
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