Reply
Trusted Contributor
Posts: 1,982
Registered: ‎11-05-2013

ANYONE have any idea why RETURNS are taking soooo long  ???

I have returned 2 items...one on the 17th and one on the 15th of SEPT.

The automated system shows they have arrived a while ago, but still does not show as a credit on my QCARD or in my account activity as a return.

I am beginning to rethink every purchase, as the return process takes forever.

If anyone could shed any light on this continuing trend, I would greatly appreciate it.

Thanks for your time.

 

Respected Contributor
Posts: 4,407
Registered: ‎03-11-2010

The apparel warehouse takes longer than the rest.  

Honored Contributor
Posts: 16,369
Registered: ‎03-09-2010

I have no idea - just a question because I've never had a Q card.  Is the phone number given on the card the same number we call for other kinds of QVC CS?

 

 

Honored Contributor
Posts: 17,892
Registered: ‎07-03-2013

I haven't experienced any change in processing.  Return credits have always taken about three weeks for me.  

Honored Contributor
Posts: 17,892
Registered: ‎07-03-2013

@millieshops wrote:

I have no idea - just a question because I've never had a Q card.  Is the phone number given on the card the same number we call for other kinds of QVC CS?

 

 


I don't think so.  I had to call the number on the card last week.  My q card was suspended because the card company claims they sent me mail and it was returned addressee unknown. 

Honored Contributor
Posts: 19,924
Registered: ‎03-14-2010

My guess would be that with all the fashion and accessory shows this time of year, there are a lot more returns.  I

~ When a clown moves into a palace, he doesn't become a king. The palace turns into a circus. - Turkish Proverb
Honored Contributor
Posts: 19,658
Registered: ‎03-09-2010

I've had to call them numerous times to process my refund, after seeing that they had received the return a week before.

 

The CS reps have always issued the refund while I was on the phone, so give them a call.

You never know how strong you are until being strong is the only choice you have.
Respected Contributor
Posts: 4,407
Registered: ‎03-11-2010

I have called CS on a few items.  You need the tracking number and of course the item number.  They will verify both.  CS has always issued me a refund immediately. 

Occasional Contributor
Posts: 5
Registered: ‎08-25-2015

It is absolutely ridiculous to have a return item sitting there for a week. I have never had this problem before. I will hesitate to order again unless I am 100% sure of keeping the item. I guess that pretty much ends my clothing purchases with QVC.

loveyourself
Trusted Contributor
Posts: 1,367
Registered: ‎03-10-2010

I always return at my own expense using UPS, and for the most part, my account is credited within 7-8 days at the most.