Stay in Touch
Get sneak previews of special offers & upcoming events delivered to your inbox.
Sign in
07-15-2022 01:15 PM
Love all my Dooneys but just found out my white patent bag is ruined. Still has the tags. Pulled it out for a special occasion to find black and brown stains that can't be removed. Dooney's website says not to store with other purses as the stains can transfer onto the patent leather. That means the handles have to be removed before storing the bag in a pouch. Please QVC ask Dooney to add that tip in the packaging and ask sales people to tell us how to protect our bags.
07-15-2022 01:32 PM
Very good post. Thank you!
07-15-2022 01:47 PM
I would contact Dooney, if the handles that came on the bag did that it seems like its the companies fault not yours. Maybe they can fix it somehow, doesn't seem fair.
07-15-2022 02:37 PM - edited 07-15-2022 02:40 PM
As a long time Dooney buyer, that color transfer likely came from other bags it was stored next to, not it's own handles.
You don't have to remove Dooney's handles before storing, even patent leather.
One tip from experience that I would offer is also not to use the navy 'sleep sacks' that comes with them, the blue dye can transfer.
I use king size white pillow cases, cost doesn't matter, but I prefer the zip up, that way when stored on a shelf, I can just unzip it a little bit to see which bag is in there, LOL!
ETA: And don't forget that Dooney has an excellent warranty and CS, you probably are not 'stuck'' with this bag, call them, you have nothing to lose!
07-16-2022 01:36 PM
@KingstonsMom wrote:
As a long time Dooney buyer, that color transfer likely came from other bags it was stored next to, not it's own handles.
You don't have to remove Dooney's handles before storing, even patent leather.
One tip from experience that I would offer is also not to use the navy 'sleep sacks' that comes with them, the blue dye can transfer.
I use king size white pillow cases, cost doesn't matter, but I prefer the zip up, that way when stored on a shelf, I can just unzip it a little bit to see which bag is in there, LOL!
ETA: And don't forget that Dooney has an excellent warranty and CS, you probably are not 'stuck'' with this bag, call them, you have nothing to lose!
I also store mine in white zipper pillow cases. I put a little tag on the zipper with what is in there so I don't have to open the zipper to see what is in there.
07-20-2022 05:50 PM
Oh boy, yes, patent leather can be a trial. That goes for bags such as Louis Vuitton, who had a line called Vernis, a patent leather whose lighter colors could be ruined on the ride home from buying it!!.
These bags will absorb stains from mostly anything, including the blue jeans you love to wear. Also cheaper vinyl bags in light colors will also absorb colors, doesn't have to be a high-end name. Calling the company and complaining might do some good but frankly I doubt it. These type of bags have been around for so long the companies selling them feel everyone should understand their limitations.
I had a cheap vinyl bag that was ruined almost immediately. THAT was my first and last foray into patent leather or the vinyl imitations. Good luck.
07-24-2022 03:04 PM
That's true of all white and bone handbags. You never store them with other handbags. I doubt that you have to take the handles off. That makes no sense but you would store any white or bone bag alone in the light colored dust bag it came in or in a pillow case. This is how my mom and my Nana stored their summer bags.
Get sneak previews of special offers & upcoming events delivered to your inbox.
*You're signing up to receive QVC promotional email.
Find recent orders, do a return or exchange, create a Wish List & more.
Privacy StatementGeneral Terms of Use
QVC is not responsible for the availability, content, security, policies, or practices of the above referenced third-party linked sites nor liable for statements, claims, opinions, or representations contained therein. QVC's Privacy Statement does not apply to these third-party web sites.
© 1995-2024 QVC, Inc. All rights reserved. | QVC, Q and the Q logo are registered service marks of ER Marks, Inc. 888-345-5788