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09-10-2015 11:28 PM
@LAPG wrote:I feel your pain, Shawnie! Dooney & Bourke customer service is the WORST! I returned a couple of bags last December but was credited for only one. I contacted Customer Service at least a dozen times over the next couple of months while I patiently waited for the credit. The excuses for not processing my return were endless. I don't think they keep track of customer interactions in their system, because I had to explain my situation over and over again. I finally was able to get the name of a Customer Service supervisor, to whom I wrote a letter. I indicated that my last resort would be to send a letter to Peter Dooney himself! Four months after returning my bags, I finally got my credit. I will never buy another bag from D&B's website again--only the Q!
That is horrid. So glad it finally worked out. i will breath a sigh of relief when I see the credit on my statement.
09-10-2015 11:34 PM
I dealt with Dooney before also. I think it took two weeks before I received a refund from them. They are slooow.
Sorry to hear about your problem and hope all is resolved soon.
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