They are so well made. I discovered them the first time that they were on QVC. I didn't order from them and was sorry based on the positive reviews. Ordered directly from the company and now since April, I have collected 9 of their bags. Love the large Montana and the versatility of the Dillon with the different colored flaps for varied looks. Purchased one from an Ebayer new, but when I got it, the bag looked new with tags, but the strap looked as if it had been dragged across concrete. I contacted Hammitt and they sent me a free Fedex label to return the strap to them and just today, I received what looked like a brand new strap from them. Their customer service is phenomenal. Guarantee if you take the plunge, you will be needing a lifeguard to save you from drowning!!