Handbags

[hkrgrl]

Hello ,

Thanks for reaching out to us!

I am so sorry you're having issues with your bag. We wanted to get your bag fixed, however, we do not offer cleaning, re-dying, refurbishing, or repair services. We will surely let you know if this is something that we will offer in the near future.

Would you mind sending us a photo showing the item's damage or issue along with your receipt? We share photos of issues with our design and quality control teams so they can work together to improve for the future.

Please let me know if you require any additional support, and we will gladly assist you.

All the best!

Here's their  response!  which is Nothing!! 

i did send pics and my receipt along with a stern email. so we shall what kind of company she is running. 

i hope my faith in 'her' is justified but i am not hopeful with that email.  

"All the best!"  are u kidding me????????  leaving me holding the bag,  no pun intended.  WOW, discouraged.  

[hkrgrl]

they already responded to my email.

i needed to send more pics and i might be eligible for an exchange. i would pay shipping....

lets see if that gets approved.

[TheMemphisVette]

@hkrgrl 

bummer!!

is this the ring that broke?

as last resort and having to fix it yourself.  i use this ring for various things.   they hold up well and look fine.   replace the unbroken one so they match.   available on Amazon.

if you end up having to fix it yourself..

[hkrgrl]

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@TheMemphisVette wrote:

@hkrgrl 

bummer!!

is this the ring that broke?

as last resort and having to fix it yourself.  i use this ring for various things.   they hold up well and look fine.   replace the unbroken one so they match.   available on Amazon.

if you end up having to fix it yourself..

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Its not the ring, wish it was, much easier to do on my own.  

its the  little gold grommet holding the ring.   

[TheMemphisVette]

@hkrgrl 

ok

that requires a grommet tool kit.  i also have and use this.

also available on Amazon.

[hkrgrl]

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@TheMemphisVette wrote:

@hkrgrl 

ok

that requires a grommet tool kit.  i also have and use this.

also available on Amazon.

---

ok thanks, good to know!

i am hoping that they replace it, but how can trust that the new one will be made better. 

and like i said, i bought the same one in a different color, so the same thing can happen.  

the shame of it is, is that i love the bag.  it is perfect for my needs., so really bummed.

[hkrgrl]

hello all, 

just to set the record straight on the AK bag.  

i was in contact with their C.S. as previously stated.  the end result:  i pay to send back, they send me a new bag if they have it, no guarantees.  if they don't have it, they would give something comparable. 

if i fix it myself, they would not reimburse me. 

i chose to fix myself.  which will be cheaper than me footing the S&H.  i would insure it as well so that would add to the cost.  and i am not assured the same bag.  

i really love it, so i am going that route.. i got an estimate of $7 to fix.  now i just have to drop it off.  

i will say they were very responsive, so kudos to C.S.!  

and FYI:  they have a 6 month return/replace window.   after that you are out of luck.  

[hkrgrl]

hi all, 

i finally dropped the purse off at the 'cobbler'.

they are going to replace both grommets - one on each side-, so they match. $10 total.

as he looked at the broken grommet, he said right away that it was not put on correctly, that's why it snapped. 

so hopefully, when i use the other color in the Fall (denim), i won't have the same problem. 

little disappointed the hardware won't match, but i do love the bag, so it will be fine. 

P.S.  AK Customer Service was very responsive. their response did not suit my needs for this issue.  

still a fan of her bags!!!