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Regular Contributor
Posts: 222
Registered: ‎11-07-2010

Have ALWAYS been pleased with Bernini fountains in the past, but not so much with this one! The presentation looked GREAT and I was excited to order the Bernini Rechargable Perla Wall Fountain (M52305) and it arrived just days before my Spring Break, but when I opened it up I discovered very LARGE and obvious drops of dried on clumps of paint on it! Argh! Who was doing quality control? Am I just being petty? Should I send it back?

 

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Respected Contributor
Posts: 2,714
Registered: ‎09-06-2014

No, you're not being petty.  I would be disappointed, too.  I'd call customer service first and see what they suggest. 

Respected Contributor
Posts: 2,374
Registered: ‎06-21-2010

@tl98466

 

I would call CS and explain the situation to them.  It is obvious the flaw is there.  But what a huge hassle to ship such a huge item back.  They should pay for the shipping costs both ways.  Maybe they can just give you a partial credit so it is a win-win for both parties?

Respected Contributor
Posts: 2,374
Registered: ‎06-21-2010

Hmmm, it sort of looks like bird droppings doesn't it?

Regular Contributor
Posts: 222
Registered: ‎11-07-2010

Thanks! I did ask about a partial credit - but they said to just send it back.