Fashion

New Contributor

Posts: 4

Registered: ‎04-12-2021

Why send out flyer if we can't find and buy the clothes in that flyer?

‎03-05-2023 01:23 PM

Spent hours myself and with 3 different customer service people. Only wanted to find the pants shown in the flyer I got in the mail. NO LUCK with anyone. Leaves me totally frustrated!

Honored Contributor

Posts: 73,314

Registered: ‎03-10-2010

Re: Why send out flyer if we can't find and buy the clothes in that flyer?

‎03-05-2023 01:42 PM

@KathyIowa It's not unusual for the products on flyers and on the home page to not yet have arrived in the warehouse. Shipping from Asia, where they're manufactured, can be very erratic and don't always arrive as scheduled.

New Mexico☀️Land Of Enchantment

Esteemed Contributor

Posts: 6,500

Registered: ‎06-10-2015

Re: Why send out flyer if we can't find and buy the clothes in that flyer?

‎03-05-2023 01:54 PM

More customer frustration. Don't advertise what you don't have or at least in port.

Honored Contributor

Posts: 66,122

Registered: ‎03-10-2010

Re: Why send out flyer if we can't find and buy the clothes in that flyer?

[ Edited ]

‎03-05-2023 02:18 PM - edited ‎03-05-2023 06:01 PM

I guess for the same reason they so often post things online that are impossible to find. Flyers are one thing, but as often as they update this excuse for a website there's really no reason to picture unavailable items or those so obscure one can't find them.

In my pantry with my cupcakes...

Honored Contributor

Posts: 10,616

Registered: ‎05-15-2016

Re: Why send out flyer if we can't find and buy the clothes in that flyer?

‎03-05-2023 04:29 PM

Yeah, I find that so annoying. Finally, I find something I'd spend money on and it's not even on their website or you have to play detective to find it.