If you call 484-701-1000 and ask for Corporate, they will put you through. It is just an answering machine that you get, but after I made a pest of myself I got a call back quickly. The lady who answers the first number can give you a direct 800 number to corporate but you get the same answering machine. There is no email but the snail mail is QVC Inc, 1200 Wilson Place, Westchester, PA 19380. If it is about a cancellation or refund letter, it should go to Cost Intensive Team.