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Honored Contributor
Posts: 9,884
Registered: ‎03-09-2010

What would you do if you canceled an order and it arrived anyway...

… but you weren't charged for it?

I ordered the d&co. TSV skorts last week, but I canceled it the same day.

They arrived today and my account hasn't been charged. If I return them now, do I pay shipping?

~ house cat ~
Regular Contributor
Posts: 172
Registered: ‎03-10-2010

Re: What would you do if you canceled an order and it arrived anyway...

Call customer service for guidance.

Super Contributor
Posts: 4,222
Registered: ‎06-23-2013

Re: What would you do if you canceled an order and it arrived anyway...

I'd wait a few days ... the charge may be pending.

Honored Contributor
Posts: 9,884
Registered: ‎03-09-2010

Re: What would you do if you canceled an order and it arrived anyway...

On 5/27/2014 ennui1 said:

I'd wait a few days ... the charge may be pending.

That might be the case, but usually I can see a pending charge in my account activity. I'm going to call CS tomorrow when I have more energy. I would think they can refund just the shipping charges?

~ house cat ~
Super Contributor
Posts: 4,222
Registered: ‎06-23-2013

Re: What would you do if you canceled an order and it arrived anyway...

On 5/27/2014 house_cat said:
On 5/27/2014 ennui1 said:

I'd wait a few days ... the charge may be pending.

That might be the case, but usually I can see a pending charge in my account activity. I'm going to call CS tomorrow when I have more energy. I would think they can refund just the shipping charges?

Do you not like them? Maybe they're a gift. {#emotions_dlg.devil2}

Super Contributor
Posts: 305
Registered: ‎03-11-2010

Re: What would you do if you canceled an order and it arrived anyway...

If you haven`t opened it write refused and return, works for UPS and USPS.

Super Contributor
Posts: 473
Registered: ‎04-24-2012

Re: What would you do if you canceled an order and it arrived anyway...

Yes, call Customer Service so they'll make a note not to charge you for return shipping. This has happened to me a few times, if you've cancelled the order and it arrives anyway they ask you to return it and will refund the shipping.

Super Contributor
Posts: 1,070
Registered: ‎06-24-2013

Re: What would you do if you canceled an order and it arrived anyway...

Call CS and get the return shipping credited to your account.....return the item.....
Honored Contributor
Posts: 9,884
Registered: ‎03-09-2010

Re: What would you do if you canceled an order and it arrived anyway...

On 5/27/2014 OldFoogey said:

If you haven`t opened it write refused and return, works for UPS and USPS.

I did open it, because I couldn't imagine what I had ordered.

I didn't try them on, but the outer package is opened. I'm assuming CS can figure it out.

~ house cat ~
Respected Contributor
Posts: 2,522
Registered: ‎11-20-2013

Re: What would you do if you canceled an order and it arrived anyway...

Return the items on them.