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Valued Contributor
Posts: 615
Registered: ‎03-16-2010

Trouble getting videos of presentations anyone?

For the past week or two, many of the items of clothing I have looked up have had videos that say they don't work.  There is an X over the center of the video saying there is a problem.  Is it just my computer or are others finding this too?

Honored Contributor
Posts: 18,315
Registered: ‎07-26-2014

Re: Trouble getting videos of presentations anyone?

No problems here using an iMac, Sierra v12.12.2 & Firefox v50.1.0.

Adobe Flash is upgraded also.

 

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Which are you using, Mac or PC?

Which OS are you using - comp?

Which browser & version are you using?

Have you tried switching browsers?

 

Using latest version of Adobe Flash?

Tried restarting?

"Never argue with a fool. Onlookers may not be able to tell the difference."


220-AuCC-US-CRM-Header-Update.gif

Valued Contributor
Posts: 615
Registered: ‎03-16-2010

Re: Trouble getting videos of presentations anyone?

Mz iMac~~Using PC and restarted 3 hours ago.  Will try to update  Adobe Flash.  Thank you so much.  Can't see the presentations this past week.  Have never had this problem before ever on QVC.

Honored Contributor
Posts: 43,455
Registered: ‎01-08-2011

Re: Trouble getting videos of presentations anyone?

I'm on a desk top, Windows 10.  No problem.

Trusted Contributor
Posts: 1,463
Registered: ‎03-09-2010

Re: Trouble getting videos of presentations anyone?

Yes, I have had the problem intermittently over the past couple of weeks.  It  happens on certain videos and not others.   I also notice that a lot of items that have aired don't have a video available at all; not sure what's up with that. 

Honored Contributor
Posts: 9,745
Registered: ‎03-09-2010

Re: Trouble getting videos of presentations anyone?

So have I.  My computer upgraded but something happened and I had to upgrade Adobe Flash.

Valued Contributor
Posts: 615
Registered: ‎03-16-2010

Re: Trouble getting videos of presentations anyone?

Thanks for the feedback.  Have already updated, but some videos still are not working.  Some are.  Will keep working on it.