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Contributor
Posts: 65
Registered: ‎08-21-2010

My order from April 27th is still in limbo.....in process....can't cancel. Today is May 13th. Customer Service isn't giving out any new info today.  Although a few days ago they did give me a $10 merchandise credit for my inconvenience.  I need the Isaac tee shirt for my Flexibelle jeans so I just reordered it. We'll see what happens.  Does anyone know what's going on at their warehouse that is causing the delays ?

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QVC Customer Care
Posts: 416
Registered: ‎06-14-2015
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Valued Contributor
Posts: 599
Registered: ‎06-27-2010

It may be unkind but it's true! I used to get my orders within 7 days. Not anymore. It's really sad. I hope QVC gets this straightened out soon.

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Respected Contributor
Posts: 2,101
Registered: ‎10-03-2014

@proshop2 

 

They are modernizing their warehouses and integrating shipping with HSN.  

 

It's taking a long time, but I think QVC will get it straightened out eventually. They have no other choice, do they?

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Honored Contributor
Posts: 12,033
Registered: ‎01-02-2011

Re: Still " IN PROCESS"

[ Edited ]

I have been waiting on an exchange.  The expected delivery date was 10 days ago.  It’s still in process.  There must have been a way to have handled this more efficiently.

 

ETA:  It has shipped finally.  

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Contributor
Posts: 65
Registered: ‎08-21-2010

Thanks for this information. I'm just wanting to understand.