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Contributor
proshop2
Posts: 65
Registered: ‎08-21-2010

Still " IN PROCESS"

‎05-13-2019 08:03 AM

My order from April 27th is still in limbo.....in process....can't cancel. Today is May 13th. Customer Service isn't giving out any new info today.  Although a few days ago they did give me a $10 merchandise credit for my inconvenience.  I need the Isaac tee shirt for my Flexibelle jeans so I just reordered it. We'll see what happens.  Does anyone know what's going on at their warehouse that is causing the delays ?

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QVC Customer Care
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Cindy-QVC
Posts: 512
Registered: ‎06-14-2015

Re: Still " IN PROCESS"

‎05-13-2019 08:14 AM

Moved: https://community.qvc.com/t5/Deleted-Posts/Re-Still-quot-IN-PROCESS-quot/m-p/5461360#U5461360

This post has been removed by QVC unkind

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Valued Contributor
DAD
Posts: 942
Registered: ‎06-27-2010

Re: Still " IN PROCESS"

‎05-13-2019 09:28 AM

It may be unkind but it's true! I used to get my orders within 7 days. Not anymore. It's really sad. I hope QVC gets this straightened out soon.

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Honored Contributor
Foxxee
Posts: 8,086
Registered: ‎10-03-2014

Re: Still " IN PROCESS"

‎05-13-2019 09:49 AM

@proshop2 

 

They are modernizing their warehouses and integrating shipping with HSN.  

 

It's taking a long time, but I think QVC will get it straightened out eventually. They have no other choice, do they?

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Honored Contributor
tansy
Posts: 14,134
Registered: ‎01-02-2011

Re: Still " IN PROCESS"

[ Edited ]

‎05-13-2019 10:07 AM - edited ‎05-13-2019 10:20 AM

I have been waiting on an exchange.  The expected delivery date was 10 days ago.  It’s still in process.  There must have been a way to have handled this more efficiently.

 

ETA:  It has shipped finally.  

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Contributor
proshop2
Posts: 65
Registered: ‎08-21-2010

Re: Still " IN PROCESS"

‎05-13-2019 11:15 AM

Thanks for this information. I'm just wanting to understand.

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