Fashion

[rms1954]

If you return an item (WEN) that has several pages of one-star reviews due to smell, will they refund the S&H also?

[Foxxee]

If the smell is so obnoxious that results in a lot of 1 stars and they can't use it, then I'd say it was defective.

Mark it as such and you should get a full refund.  

[rms1954]

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@Foxxee wrote:

If the smell is so obnoxious that results in a lot of 1 stars and they can't use it, then I'd say it was defective.

Mark it as such and you should get a full refund.  

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Thanks!  I don't know how this ended up in fashion ... oops, my bad.

[alohakz]

just curious what the issue was with the smell?

[rms1954]

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@alohakz wrote:

just curious what the issue was with the smell?

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It stinks.  It's awful.  Read the reviews.

https://www.qvc.com/WEN-by-Chaz-Dean-8-oz-Botanical-Scalp-%26-Hair-Tonic-Auto-Delivery.product.A3926...

[Kachina624]

@rms1954   Not unless you marked it as defective.  Seems from time to time there are a lot of complaints about WEN for one reason or another.  Makes you wonder if they save the old, out-of-date product for QVC customers.  So many Q TSVs are dump jobs to get rid of old or defective stuff.