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Honored Contributor
Posts: 14,192
Registered: ‎03-11-2010

Don't know if this is a repeat post for me. When my Mom lived 300 miles away and we would visit ,piled on the bed in my old bedroom would be several bags for returns. Part of our visit to her would be doing returns. She was afraid to return things. I think becuz' of her background. She was the child of immigrants and treated badly by merchants.  I think about that whenever I have to return stuff. 

Speaking to someone the other day I realized that many peeps just don't like to do returns. 

Hope this post doesn't upset or offend anyone.

Honored Contributor
Posts: 11,386
Registered: ‎02-07-2011

I rarely return anything to any vendor.  I have the brands and styles I stick to and don't spend a lot on items I can't see in person.  Paying for returns is a waste of money for me.

 

 

Honored Contributor
Posts: 9,514
Registered: ‎06-10-2010

Re: Returning Stuff

[ Edited ]

Sad that your mom was mistreated. My reasons are a little different but I hate returns, too....even with Amazon. I didn't mind them when we had labels or they could be picked up from my porch. So many things aren't made for seniors these days especially if one is not tech savvy. I am somewhat tech savvy but learning anything new comes hard for many of us.

 

I have some fairly significant short term 

memory problems since my stroke and now things are so much harder to learn. There are many out there  like me who would spend a lot more if it were more simple.

 

I have learned how to scam a code to just drop off at ups but sometimes they have trouble when they scan it because it's on a flip phone! Learning a smart phone, at this point in my life, would just add a lot more frustration to my life and "why do that to myself"????????

Esteemed Contributor
Posts: 5,519
Registered: ‎03-12-2010
I’m always surprised when I see a review and the person says they are stuck with an item. I want to reach through the screen and yell at them! There are plenty of reasons to complain about QVC, but they will take back items that have been worn. They actively say you can wear shoes and return if they don’t work (a true rarity). I would note it was worn and didn’t work out for whatever reason.

Nevertheless, returns are still a pain. For Q, to the extent I can, I’ll combine several in one box and send via FedEx Ground. I’m not sure Q likes that and not always possible. At least there’s no restocking fee!
Respected Contributor
Posts: 4,399
Registered: ‎03-09-2010

I don't have a problem returning stuff. Mostly at local retailers. 

I buy much less at Q or HSN because of their return policies.

Honored Contributor
Posts: 14,942
Registered: ‎11-03-2018

I'm very careful about what I buy because I don't like to return.  I will definitely return it if I don't like it or it's not what I expected.  I mostly buy online where I can return to a B + M store if I have to.  I avoid buying from places if the return process is complicated or it will cost me too much to return it.

 

I know a lot of people don't like to return gifts that are given to them.  They feel it's rude or the gift giver will somehow find out.

Honored Contributor
Posts: 9,514
Registered: ‎06-10-2010

Re: Returning Stuff

[ Edited ]

One more thing I forgot to say. Many seniors have the money to spend and I believe if shopping channels made it easier and more convenient for us we would buy more.

 

It's probably costly for them so I imagine that might be a problem and try not to judge them too harshly.  I see a lot of things I like and would buy if not for this problem.

 

Is is asking too much....maybe...I really don't know. I'm not as "up" on economics as I used to be. 

 

 

Honored Contributor
Posts: 14,192
Registered: ‎03-11-2010

@kaydee50 You are talking about returns in the mail? I am talking about getting in the car and driving. Those returns don't cost me anything (maybe gas). And Amazon returns are free.

Honored Contributor
Posts: 26,249
Registered: ‎01-10-2013

I don't like doing returns, but, I will if I have too.

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Respected Contributor
Posts: 4,586
Registered: ‎03-28-2010

I work at a craft/hobby store for extra money.  I'm usually at the register where the returns have to be handled.  The returns are insane!  WE have days when there are 15-20 carts FULL of returns.  I hear people talking about returning what they just purchased after using it.