Return Shipping Charges

MKR14 · ‎03-09-2010

I returned two Denim and Co seersucker tops as they were huge on me. I went by the measurements and they still were huge.

It cost me $19.90 to return them. I could have bought a shirt here for that much. I try very hard to not to return things but I guess I will have to stop shopping for clothing on here.

I am sure many others feel the same. I was disappointed as I love the shirts but I wasn't going to buy them again and have to return.

stets · ‎03-21-2016

Absolutely agree. Any time I go into a fitting room, I always carry at least two sizes to try on, but the return shipping keeps me from ordering "try-on" clothes from the Q. I have been stuck with ill-fitting items because it would have been too expensive to return them. Won't do that again.

handygal2 · ‎01-19-2015

I've been saying this from the time they began the new shipping policy, almost a year-and-a-half ago. I thought it would be a big bust-- that the Q would lose so many sales that they'd have to go back to their old policy of refunding the original shipping fees.

Well, l've been wrong so far. Speaking for myself, l order far less from the Q now, especially clothing, due to the $10 "try-on fee." For shoes that fee is $12, and for boots it's $17 and up. And forget about handbags-- there you lose closer to $20 if it doesn't work out.

Judging by these forums, l see l'm far from alone in feeling this way. Apparently the amount of profit the Q makes on returns more than compensates for lost sales revenue.

~~Be careful when you follow the masses. Sometimes the 'm' is silent.~~

Nuttmeg · ‎03-09-2010

@MKR14 wrote:
I returned two Denim and Co seersucker tops as they were huge on me. I went by the measurements and they still were huge.
It cost me $19.90 to return them. I could have bought a shirt here for that much. I try very hard to not to return things but I guess I will have to stop shopping for clothing on here.
I am sure many others feel the same. I was disappointed as I love the shirts but I wasn't going to buy them again and have to return.

When I need to return something, I use my own label, and send the package Priority mail USPS. This method gives you $50 of insurance and a tracking #. I would send these two items back in the same package. I make a copy of the return slip, and attach it to the second item.

I use the return label for shoes or a heavy coat. The USPS price would equal the return label fee.

LoveMeSomeQVC · ‎05-14-2016

@Nuttmeg wrote:
When I need to return something, I use my own label, and send the package Priority mail USPS. This method gives you $50 of insurance and a tracking #. I would send these two items back in the same package. I make a copy of the return slip, and attach it to the second item.
I use the return label for shoes or a heavy coat. The USPS price would equal the return label fee.

This is what I do too - has worked well so far! I hate to have to returns items, but when shopping online for clothes I think it is inevitable.

Dusty1 · ‎03-10-2010

I HATE that it costs me so much to try something on, but I am still shopping here. I won't buy shoes or a purse any more. I know how picky I am & how many I have to try in the store to find what I want. So if I order either online, I'm going to use Macy's or Nordstrom. I do see that the ebates is up to 3% (still not a big deal, but better than the 1% it was) & I do still buy clothes here because I am pretty sure of what will suit me. I don't understand business & it must be working for them, & I am still shopping here. It is still Quality & Convenience for me, but Value-if that meanse saving money-no.

GCR18 · ‎07-03-2013

As mentioned in a couple posts, you can put both tops in the same bag. You can pay for shipping or use one qvc label. You paid more sending them back separately.

tucsongal · ‎03-10-2010

Did you happen to check that the measurements given were accurate when you got the shirts? If they weren't, I wouldn't hesitate to request a refund for shipping.

MKR14 · ‎03-09-2010

I have sent two items back in the same package before with one shipping label on the outside. I put a note inside regarding this with the return reason label for both. I still got charged the return fee for both so I just sent them separately as they came days apart. I should have taken the measurements as the tops looked like oversized jackets not blouses.

geegerbee · ‎03-09-2010

I used to buy all my shoes at QVC, but when ordering the same size, they didn't always fit and it cost $12 to send them back---$5 original 5 plus the $6.95 label to return them. (It costs more to mail on my own.) Thus, I no longer order any shoes from the Q. Instead I am giving Amazon, online shoes, 6pm, shoemall, and shoebuy. Almost all are free shipping and free returns, so you are out nothing if they don't fit. Too bad Q.