Fashion

[Secretariat1]

When I go out of my way to ship a few things via UPS, I find it totally unacceptable that they still have not processed my returns two weeks later!! I can understand delays due to bad weather, etc., but there's no excuse for this especially when I know that they received my return the next day. So much for customer satisfaction, "Convenience". Totally disgusted.

[PinkyPetunia]

Have you called customer service?  They will usually resolve the issue right away.  

[AmericanBulldogMom]

There is a notice on the website stating returns are currently taking longer to process than usual, so it’s to be expected. 

[Secretariat1]

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@AmericanBulldogMom wrote:

There is a notice on the website stating returns are currently taking longer to process than usual, so it’s to be expected. 

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That notice has been there for months now -- it's about time they resolved whatever issues they're having -- it doesn't seem like they're trying. I now think it's just an excuse to take they're sweet time which is not acceptable for a company like this. Out of patience.

[Robin1869]

About 3 weeks ago I sent 3 thing back one to each shopping channel.  HSN got it credited my account in 4 days.  QVC and Evine took 2 weeks to show up recieved and 3 weeks for returns to show up.  Crazy

[luvdoodles]

I have found HSN to be the fastest with returns and refunds also. If they can do it, why can't the others??

[AmericanBulldogMom]

It was originally up there after the holidays when extended returns were due by Jan 31st. The notice was then removed for a couple months and just  returned a couple weeks ago. 

I guess I’m just not as impatient as some. QVC, HSN and Evine have slways received my returns and credited me within 7-10 days. I’m okay with that. The exchange thats on its way to me did take a few extra days longer, but again, I expected this bc of the notice on the website. No biggie!!

[pupwhipped]

Just for the heck of it, I decided to go check my last return and see what the turnaround time was. I took a package to the USPS on 5/22. Now we all know sometimes packages can get stuck at the post office waiting for QVC pick-up and that can really slow things down. Obviously, that did not happen in this case. I got an email from QVC on 5/27 that my return had been received and a refund was issued on 5/26. So that's four days from the time it was left at the post office. Guess I was just lucky on this one. BTW, it was a Linea jewelry item. I think clothing items take longer for refunds because there has to be more inspection/handling on those returned items...I guess.   

[Pecky]

I totally agree. I have a few that I sent 3 weeks ago and I know QVC received them from the tracking and still no refund.  HSN is excellent with refunding quickly.  It takes about 4 days from when I shipped it.

[Pecky]

I still haven't received any refunds from things sent back three weeks ago.  I sent back a pair of Miz Mooz shoes from Miz Mooz on Tuesday and I just received an email that I was refunded my money.  It took two days now that is customer service.