Reply
Super Contributor
Posts: 309
Registered: ‎04-03-2010

Now they won't releases my return POOR CUSTOMER SERVICE Q!

Could not track the return - the link to the return went to that QVC is not available by computer message.

Just called. They are now HOLDING my refund on that item that I would not track saying it is in "AUDIT." They received it. What the????? I waited months for the item to come off wait list - since June. I wasn't happen with the item so I returned it.

Not HAPPY at all. No explanation

Super Contributor
Posts: 309
Registered: ‎04-03-2010

Re: Now they won't releases my return POOR CUSTOMER SERVICE Q!

Sorry for the grammar error in the title. Has this happened to anyone else?

Super Contributor
Posts: 3,125
Registered: ‎03-09-2010

Re: Now they won't releases my return POOR CUSTOMER SERVICE Q!

Do you return a lot of stuff? Maybe they are auditing your account.

Honored Contributor
Posts: 25,929
Registered: ‎03-09-2010

Re: Now they won't releases my return POOR CUSTOMER SERVICE Q!

Instead of coming here to rant and rave - why didn't you ask them when you called WHY they are auditing ?

Esteemed Contributor
Posts: 5,419
Registered: ‎03-09-2010

Re: Now they won't releases my return POOR CUSTOMER SERVICE Q!

On 10/5/2014 happy housewife said:

Instead of coming here to rant and rave - why didn't you ask them when you called WHY they are auditing ?

Happy Housewife, She asked and all CS said was Audit.

Esteemed Contributor
Posts: 5,094
Registered: ‎03-09-2010

Re: Now they won't releases my return POOR CUSTOMER SERVICE Q!

Even if she does return a lot ,refund her and then dismiss her account

Honored Contributor
Posts: 69,726
Registered: ‎03-10-2010

Re: Now they won't releases my return POOR CUSTOMER SERVICE Q!

Do you have a lot of returns?
New Mexico☀️Land Of Enchantment
Super Contributor
Posts: 309
Registered: ‎04-03-2010

Re: Now they won't releases my return POOR CUSTOMER SERVICE Q!

On 10/5/2014 happy housewife said:

Instead of coming here to rant and rave - why didn't you ask them when you called WHY they are auditing ?


Why thank you for being such a kind and understanding person. Why did you bother to comment if you couldn't help.

Super Contributor
Posts: 309
Registered: ‎04-03-2010

Re: Now they won't releases my return POOR CUSTOMER SERVICE Q!

On 10/5/2014 Kathleen said:

Do you return a lot of stuff? Maybe they are auditing your account.


No I do not.

Super Contributor
Posts: 790
Registered: ‎09-05-2010

Re: Now they won't releases my return POOR CUSTOMER SERVICE Q!

Did you ask to speak to a supervisor? That's what I would do. Good luck.