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Honored Contributor
Posts: 10,620
Registered: ‎09-22-2010

I ordered at 9:30 am and the first item I ordered is no longer available.  I placed two orders with multiple items and have not received confirmation on either one.  

Honored Contributor
Posts: 12,889
Registered: ‎03-09-2010

@Katcat1 wrote:

@gidgetgh  Did you sign in first?   My Nordstrom card number is automatically in the system.   Perhaps you have not used the card for a long time?


 

@Katcat1 - yes, I signed in first. And I use my card regularly and just used it last week.  I don’t store the credit card number in there, but type it in each time. 

 

I finally got a customer service rep on the phone and she placed the order for me, but as of now, I still haven’t received the confirmation email.  


Why is it, when I have a 50/50 guess at something, I'm always 100% wrong?
Respected Contributor
Posts: 3,640
Registered: ‎05-30-2010

FYI...........after you place orders there is a notice at top of website:

 

Order confirmation emails and purchase history updates may be delayed up to a few hours. But don’t worry–we’ve got your order.

Honored Contributor
Posts: 14,294
Registered: ‎11-03-2018

I just saw that order confirmation emails will be delayed for a few hours. 

 

I'm sure they're very busy. 

Honored Contributor
Posts: 24,685
Registered: ‎07-21-2011

@gidgetgh  You should complain about all your problems.  I hope the rest of your day goes smoothly.  Enjoy your weekend.

kindness is strength
Respected Contributor
Posts: 2,921
Registered: ‎03-09-2010

I placed an order. Pair of Vince shoe, charlotte tilbury pillow talk set and CZ stud earrings. 

Honored Contributor
Posts: 14,869
Registered: ‎09-08-2010

@DiAnne wrote:

I ordered at 9:30 am and the first item I ordered is no longer available.  I placed two orders with multiple items and have not received confirmation on either one.  


@DiAnne  I've had that happen to me before. I hope you get what you wanted. It's frustrating to be left hanging like that.

Regular Contributor
Posts: 227
Registered: ‎10-02-2012

@gidgetgh wrote:

I’m trying to place an order but when I get to checkout, put my Nordstrom card number in and try to hit place order, it tells me to remove the early access items from my cart and come back again on the 19th, when the sale opens to the general Public. What the heck?? I’ve tried several times and get the same message each time. 


I had trouble with early access, even though my card was linked to my account. I called customer service and they set it up so I could shop. Have you given them a call?

Football is my favorite season.
Respected Contributor
Posts: 4,798
Registered: ‎12-07-2014

Re: Nordstrom pre-sale

[ Edited ]

@gidgetgh @bubbiem @Hawkfan83 @colliemom4 @Sunnycorle @handygal2 @hicindy2  + all

 

I ordered 2 things from the early access on Thursday:

 

Screen Shot 2019-07-12 at 9.47.26 AM.png

 

Screen Shot 2019-07-12 at 9.48.24 AM.png

 

Went to order another one, Saturday morning, since they fit perfectly and the price was incredible:

 

Both are sold out!

What?

 

 

Honored Contributor
Posts: 10,746
Registered: ‎01-19-2015

@1Professor et al: I ordered far fewer items than usual this year, and NO handbags, lol.

 

6CFAB13A-A698-45EF-8393-5AA87D946AA0.jpeg

 

15E81B9E-D7E3-4C75-8E0F-942A244BBE7A.jpeg

 

1A55DE1F-B7AC-49BA-8441-1B0E4F4D46FE.jpeg

~~Be careful when you follow the masses. Sometimes the 'm' is silent.~~