Fashion

[ECBG]

There was a denim dress I wanted from Nordstrom.  I don't know how I got 2 of that dress, same size in that order, but I did.

The dresses were  seperately packaged and delivered two days apart.  It didn't fit.

I returned both dresses in one package, each with their order slop taped to the plastic bag.

When I checked my returns at Nordstrom yesterday, only one had been credited back.

I called CS, and I already have a refund in process and a $10.00 gift.

So very nice to deal with a professional.  I'll be back!

[LuvmyLab]

May years ago I worked for them in the Cosmetics Department. They do treat their customers very well.  Their philosophy is that the customer is always right.

[mspatmac]

Nordstrom was always my go to store.  All my work clothing was purchased there.  Such wonderful customer service.  

[Desertdi]

I assume it's an "urban legend".......but there was a rumor that they even refunded someone for a set of TIRES

[Kachina624]

I can top that.  I recent reported a snafu to Walmart concerning their grocery pick-up, using their online complaint system.  Shortly afterwards I was contacted by a manager from my local store.  We had an interesting, lengthy conversation by phone.  He offered me a $25. gift card, which I declined. 

If Walmart naysayers could have talked to this man, I think they'd feel differently about the company. 

[NYCLatinaMe]

---

@Kachina624 wrote:

I can top that.  I recent reported a snafu to Walmart concerning their grocery pick-up, using their online complaint system.  Shortly afterwards I was contacted by a manager from my local store.  We had an interesting, lengthy conversation by phone.  He offered me a $25. gift card, which I declined. 

If Walmart naysayers could have talked to this man, I think they'd feel differently about the company. 

---

@Kachina624 Why decline the gift card?

[Kachina624]

@NYCLatinaMe   I did nothing to earn it, was only slightly inconvenienced and it just didn't "feel right".  I wasn't out to get something, just wanted a problem corrected. 

[Hoovermom]

@Kachina624:  I agree with you and have done the same in the past.  As a small business owner (which Walmart is not), I would appreciate a phone call instead of a bad review to let me know what went wrong.  It's not about getting something "free", it's about making someone aware of things that they may never hear about.

[ECBG]

@LuvmyLab 

I wish we had a Nordstroms here.  Our main dept. stores were Belk, Dillards, and Sears.  

Not much of a choice.

Belk was sold to a company only interested in online.  The stone is awful.

[lulu1]

If I receive multiple packages and need to return items from more than 1 package, I inform customer service that I will be returning the items in one package.  Some Return Departments scan only 1 item, the original item sent in the box or bag. This has been reported frequently here when QVC customers return multiple items in 1 package.

Nordstrom has superb customer service.  I do not see "their error."