@bargainsgirl , I agree about NL. They recently had a TSV and I ordered one set. In looking at the size chart, I placed an order for the size that SHOULD have fit me.
When I tried it on, the bottoms were huge and the top was too tight; the arms were uncomfortably tight.
So it did me no good to go by their size chart. I called CS to report I was sending it back and asked for the return shipping to be issued to me as I felt it was defective. I got the credit to my CC, but was told they would have to mail me a check for the returnn postage and it would take 7-10 days. I just found that ridiculous and I'll be watching for it. No more NL for me.
I also placed an order for 3 Democracy tops; all 3 were too big (again, went by size chart). I spoke to a lovely woman in CS and she knew exactly what I was saying. She told me that she orders alot from Democracy but ALWAYS sizes down one size.
It just shouldn't be that way IMO. I'm finding myself ordering much less in clothing from either network.