Linea/ Good News/ Bad News

Miranda1550 · ‎01-20-2013

I ordered Linea, Rain Jacket...A4273861 Red.

Spectacular, color, fit, Perfect. Problem, jacket was a wrinkled mess. Called QVC, they issued me a 10% refund. Which will pay for the cleaner to press the jacket.

sunshine45 · ‎03-09-2010

@Miranda1550 wrote:
I ordered Linea, Rain Jacket...A4273861 Red.
Spectacular, color, fit, Perfect. Problem, jacket was a wrinkled mess. Called QVC, they issued me a 10% refund. Which will pay for the cleaner to press the jacket.

thank you for mentioning this @Miranda1550!

what a great thing for customer service to do. i was going to try and steam them, but as i posted in the linea forum, they were a wrinkled mess! really love them though.

********************************************
"The world is a dangerous place, not because of those who do evil, but because of those who look on and do nothing." - Albert Einstein

sunshine45 · ‎03-09-2010

thanks again!

i just called customer service and they are giving me a $7.50 credit on each jacket so i can have them professionally pressed. this will definitely make them look so much better!

********************************************
"The world is a dangerous place, not because of those who do evil, but because of those who look on and do nothing." - Albert Einstein

Mustang Shar · ‎03-24-2010

This is so good to know! How many times we receive a wrinkled mess, makes me very unhappy.

Nonametoday · ‎03-09-2010

I just got my gauze jacket out of cleaners. I never heard of any company paying for wrinkles but with the shipping costs, they should.

sunshine45 · ‎03-09-2010

the two jackets really should have been in a box rather than two jackets in one bag. i dont mind a few wrinkles in my items, but these wrinkles were MAJOR! they really looked like someone had slept in the jacket.

********************************************
"The world is a dangerous place, not because of those who do evil, but because of those who look on and do nothing." - Albert Einstein

author · ‎03-09-2010

When this jacket arrived over a month ago it too was quite wrinkled. I spent about 15 minutes with my Rowenta and steam pressed it and it looks perfect. I've worn it quite a bit and it doesn't wrinkle much at all with wearing, love it, worth pressing if you have a good iron.

I have it in white as I have a mostly white cat and figured it was the best bet for low maintenance! The navy is my fave but an unending battle to de-fur it, de-lint it. Dark cotton is a magnet for everything.

On the other hand the new sage Safari cotton jacket arrived in a bag with no wrinkles at all. I wore it right away and then checked later but it did not need pressing. Who knows why this one arrived in perfect condition and the white one was a mess.......it's all a mystery.

Chrystaltree2 · ‎12-08-2014

It's nice of Qvc to remedy the situation with a rebate but shame on Linea for not ensuring that it;s prodcuct is packaged properly. No customer should ever rceive merchandise that arrives as wrinkled mess that has to be sent to out to be pressed. That is unacceptable. I have had that experience on one time in all my online and shopping channel purchases. It was a skirt from Evine, it was (still is) a balled up wrinkled mess. I never thought to call CS, I thought about returning it but I like the skirt, it fits well, looks good on me and my friend who owns a dress shop said she has a professional steamer that will take care of the problem.

MomCat · ‎09-12-2010

When I get a piece like that in the mail, I figure it won't launder well. I've had to return LOGO because of that. Wrinkled and shrinkage. That's not a value.