I really try to like Kohl's. They have a nice home department and have good sales with great coupons. However, every time I shop there, it's just not shoppable. The racks and tables are disheveled with clothes on the floor. The aisles are narrow and I don't think the clothing is presented well. The racks are overstuffed and hard to shop. Selection is lacking, I find one of these or two of those, but never find my size. If I do see something I like in the home department, I usually end up looking online to see if it's available to order. I won't do that with clothing, however, as I want to try it on before I buy.
I worked in retail enough years to know that a messy store is a result of understaffing. Because of budget restraints, the store managers aren't able to have enough staff to maintain the departments properly.
It's sad really. I've seen a real decline in brick and mortar retailing over my 25 years in that business. I've worked for three different companies over the years and all three stores I worked for were eventually closed. I kind of feel like the grim reaper of retail. 😕