Fashion

[Secretariat1]

I ordered a number of items on May 2 and they're still in process which is bad enough! What infuriates me is that they won't let me cancel!!! The items are sitting in their warehouse for almost two weeks and there's no reason why I shouldn't be able to cancel and have to go through the trouble of returning.....I'm not exactly encouraged to continue ordering from this company. Nice gimmick QVC, not exactly customer friendly.

[rms1954]

Did you try contacting CS either by email, phone, or live chat?

Or, here's another thought, you could post this under Customer Care topic where it would more likely be addressed.

[Secretariat1]

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@rms1954 wrote:

Did you try contacting CS either by email, phone, or live chat?

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I did contact CS and they apologized but said they couldn't help and that I would just have to wait to receive and then return the items!

[Kachina624]

Don't think you're alone in your situation.  There are many other people who have overdue orders. Fortunately, in many cases the missing items are clothing and there no place to go or reason to get dressed up so the need is not urgent.

[ID2]

TIme to shop elsewhere. A lot of companies are dying for your business right now!

[jackthebear]

but the OP can't cancel her order and use that money that is what is POing her.  

[CalminHeart]

Do you know where your items are coming from?  Maybe they are in a city/state that is still closed or hasn't allowed a warehouse to reopen.  Chill. Almost everything is moving slower right now.

[lulu1]

It's not just QVC experiencing shipping delays. I ordered from Sally Beauty 4/16 and the order is still processing. Another order from Macy's has been in progress for 3 weeks.

Not receiving orders in a timely fashion, is the least of our problems 😉

[AngelPuppy1]

It's really frustrating I know.  I think there are still so many places that are very slow in the shipping process because of all the virus stuff.  I ordered some plain old body lotion from Walgreen and they took 3 weeks to ship out. Also, we get things from another place --- personal care products, vitamins, etc., and they normal take 7 days and this time it took nearly 3 weeks. I know this doesn't help you but this is not an isolated thing.  

[Snicks1]

OP should be able to cancel, after all, they can't ship her items, apparently, so she should be able to cancel. Just my opinion.