Fashion

[charsha]

I am so frustrated with free exchanges. I have NEVER received an exchange requested, and I check the available inventory before I send it back.

So today, once again, I receive an email of a pending return amount due to my "return". I wrote on the return mailing label it was an exchange, and printed out my invoice and placed inside with clear instructions it was an even exchange for a smaller size, same color. The item is still available. 

Contacted thru FB Chat, which I use all the time for CS,  and they have not gotten back to me yet. Online chat will not work for me for some reason. I realize I can call, but it's easier to deal with online.

Does anyone else have this issue??

[Love my grandkids]

@charsha I suggest you bite the bullet  and call. Obviously you are getting nowhere any other way. I don't see why you won't call.

There have been lots of posts about how helpful CS service is **on the phone.**

[Kachina624]

@charsha.  Are you following the new instructions for exchanges or just writing "exchange" on the return slip?  Apparently it makes a big differences as many people report great success with it.

Take time to go to CS  and review the procedure.

[SaveTheTurtles]

I was always leery of the exchange process. Luckily have not had to use it. 

[Big Joanie]

Well here is what I do ... it's a little risky ... but I re-order the item

and then do a return instead of the exchange ....I've been

lucky .. and i do try not to use it too often ....