Fashion

[homedecor1]

I don't normally shop there unless I am in need of something & I know that I can readily find my size & they are having a sale. A couple of weeks ago I was going up to NJ in the cold I needed a pair of jeans. While there I also purchased 3 nice sweaters, tops off clearance. Today I returned the tops and sweater since I didn't need them -- I was surprised to find out clearance is FINAL sale no returns. And they changed the regular return policy to 10 days. I guess a lot of retailers are starting to change their "liberal" return policies.

[betteb]

That stinks. I love to shop clearance sales on line, but I absolutely will not order from a "final sale". That's why I love Kohl's. If you have a receipt, they will take it back, whatever it is, no matter how long ago you bought it.

I shop Kohl's both in store and on line, if I don't find my size or whatever in store, I go home and order it.

Such good sales this weekend. I had 30% off plus $5 off any purchase, plus $10 off $40 on Intimates. I was in store both Saturday and Sunday (the $5 off was in store only and I had 2 of those) and also ordered on line (free shipping) tonight

They also let you stack up to 4 promo codes.

[sunshine45]

interesting.....i was looking at their online policy and it states this:

Effective February 1, 2015 - Lane Bryant will refund the full purchase price for items returned within 45 days of purchase with a packing slip (60 days if purchased with a Lane Bryant Credit Card.) Requests for refunds or exchanges after 45 days from the date of purchase (60 days if purchased with a Lane Bryant Credit Card), with or without a packing slip, may be accepted for merchandise credit at Lane Bryant's discretion. Merchandise returned within 45 days of purchase will be refunded to the credit card used to place the order. If you placed an order with a Gift Card, a new E-Gift Card worth the return value will be emailed to you. If you placed an order with a credit card and a Gift Card, the portion charged to your credit card on your original order will be refunded to your account and you will receive an E-Gift Card for the portion with the Gift Card.

maybe it is better to order online and then return in store? not sure why they would have different policies online and in store.

[sunshine45]

no mention of the "10 days" either when checking out the in store policy, but YES it does say clearance is final sale.

<h1 id="rn_Summary">Return Policy</h1>
What is your return policy?

RETURN OF PURCHASES FROM LANEBRYANT.COM, CACIQUE.COM AND PHONE ORDERS

Effective February 1st, 2015

Purchases on lanebryant.com, cacique.com and phone orders can be returned via mail to our warehouse or at any Lane Bryant Store. Merchandise indicated as final sale is not eligible for return.

The packing slip serves as the receipt for online purchases and must accompany the return in order for the refund to be given.

If you do not bring your packing slip to the store when returning items, you will be credited the store's lowest selling price.

If you have misplaced your packing slip, you can print the order confirmation at lanebryant.com. Sign in and go to your order history page, then click the view order details for the order you would like to return. The bottom of the page is a print this page option for you to print out the information about your return.

Shipping and Handling charges are non-refundable.

Ask an Associate about further restrictions.

RETURNS VIA RETURN SHIPMENT

1. Complete the return slip on your packing slip by indicating the return reason and quantity returned.

2. Use the Return Label from your packing slip to mail your merchandise return.

3. Enclose the unwashed, unworn merchandise with tags attached along with the return slip.

4. Because we cannot assume responsibility for packages lost or damaged in transit, we recommend you insure your package for the purchase price of the merchandise before sending it back to us. Please note: Postage and insurance costs, as well your original shipping and handling charges, are not refundable

5. Effective February 1, 2015 - Lane Bryant will refund the full purchase price for items returned within 45 days of purchase with a packing slip (60 days if purchased with a Lane Bryant Credit Card.) Requests for refunds or exchanges after 45 days from the date of purchase (60 days if purchased with a Lane Bryant Credit Card), with or without a packing slip, may be accepted for merchandise credit at Lane Bryant's discretion. Merchandise returned within 45 days of purchase will be refunded to the credit card used to place the order. If you placed an order with a Gift Card, a new E-Gift Card worth the return value will be emailed to you. If you placed an order with a credit card and a Gift Card, the portion charged to your credit card on your original order will be refunded to your account and you will receive an E-Gift Card for the portion with the Gift Card.

6. You will receive an email notifying you when we have received your return and credited your account. Please note: It may take up to two full billing cycles for your credit to appear on your credit card statement. If you return an item purchased as part of a multiple discount (such as buy 1, select 1 for 50% off), your credit will be equal to the pre-discounted price minus a portion of the discount you received as a result of receiving a multiple discount, not the pre-discount price of the single item.

RETURNS OR EXCHANGES TO A STORE OF PRODUCT PURCHASED ONLINE

Simply take the unwashed, unworn merchandise, the packing slip, and the credit card you used to place the order to any Lane Bryant store. Lane Bryant stores will process returns and issue credits only for merchandise ordered from lanebryant.com and cacique.com.

Return credit for orders placed with PayPal can only be processed at our warehouse location. Lane Bryant stores will facilitate the return of orders placed with PayPal by mailing them back to our warehouse. Please allow 7 days for all returns to be processed once they reach our warehouse facility.

If you return an item purchased as part of a multiple discount (such as buy 1, select 1 for 50% off), your credit will be equal to the pre-discount price minus a portion of the discount you received as a result of receiving a multiple discount, not the pre-discount price of the single item.

ORDER CHANGES OR CANCELLATIONS

We do our best to pack and ship your order as quickly as possible. Since our systems are designed to begin this process immediately, you cannot change or cancel an online order once it is placed. However, to ensure your satisfaction, you may easily return your lanebryant.com order to any Lane Bryant store or use the return label from your packing slip for a shipment return.

EXCHANGES VIA RETURN SHIPMENT

We do not currently offer an exchange program. Follow the instructions for Returns via Return Shipment below. Then place a new order for the desired items at lanebryant.com or cacique.com. Please note: You will be charged for shipping and handling on your new order.

RETURNS OF PURCHASES MADE AT YOUR LOCAL STORE

With an original receipt, and within 45 days of the original date of purchase (60 days if purchased with a Lane Bryant Credit Card), Lane Bryant will provide an exchange or full refund in the original form of payment for all merchandise that is not indicated as final sale. 60 days if purchased with a Lane Bryant Credit Card.)

With an original receipt, and after 45 days of the original date of purchase (60 days if purchased with a Lane Bryant Credit Card) , Lane Bryant will provide an exchange or merchandise credit for the lowest selling price.

Without an original receipt, Lane Bryant will provide an exchange or merchandise credit for the lowest selling price.

Merchandise marked final sale is not eligible for return to the warehouse or to any Lane Bryant store.

A valid driver's license, military ID or permanent state-issued ID is required for all returns, cash refunds and forms of payment.

Lane Bryant reserves the right to refuse returns of items that appear to have been worn, are not in good condition, are without tags or are no longer carried in stock. Lane Bryant may limit returns if we believe a Customer is abusing our generous return policy.

[Southernfriedchick]

On 3/8/2015 betteb said:

That stinks. I love to shop clearance sales on line, but I absolutely will not order from a "final sale". That's why I love Kohl's. If you have a receipt, they will take it back, whatever it is, no matter how long ago you bought it.

I shop Kohl's both in store and on line, if I don't find my size or whatever in store, I go home and order it.

Such good sales this weekend. I had 30% off plus $5 off any purchase, plus $10 off $40 on Intimates. I was in store both Saturday and Sunday (the $5 off was in store only and I had 2 of those) and also ordered on line (free shipping) tonight

They also let you stack up to 4 promo codes.

What line/s of clothing, etc., do you like at Kohl's?

[Kathlen]

There have been small shops around here that have the "final sale" policy on clearance items.

At the checkout - they state the policy, and stamp the receipt "final sale - no returns."

[bluejeansluvr]

Coldwater Creek adopted a similar policy and within a year they closed their doors.

[Tissyanne]

I don't buy things to wear if I know I don't need them. Just sayin...

[bluejeansluvr]

She said she was going to New Jersey and she thought she would need them since it was cold.

She either left and figured out she didn't need them or the weather warmed up and she didn't need them.

People shop differently and for different reasons. Not everyone has the same reasons for buying or returning clothing.

[Buck-i-Nana]

If an item is not marked as final sale, or the receipt marked as final sale, then the store cannot claim it is when you try to return the item. If it's marked appropriately and you just missed it, that's on you.