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Trusted Contributor
Posts: 1,774
Registered: ‎09-08-2010

Re: Every order is “in process”


@alohakz wrote:

my Nespresso has said 'preparing your order' for over a monthSmiley LOL


UGH! You've got to be kidding! I think if I really didn't want it, I'd insist on canceling and go buy it on Amazon. 

Trusted Contributor
Posts: 1,774
Registered: ‎09-08-2010

Re: Every order is “in process”


@SurferWife wrote:

I'm able to cancel an order "in process".  Once it transitions to "preparing your order", I can't.


I tried - it was automatically "preparing your order" instantly. 

Trusted Contributor
Posts: 1,774
Registered: ‎09-08-2010

Re: Every order is “in process”


@njgirl wrote:

I buy from several online sites and none of them let you cancel once you submit and pay.  Q used to allow it, but it was not a given.  They are no different than any other retailer.  Have you ordered online from Kohls, Target, Macy's etc?  They do not let you cancel either.  Bottom line is be sure when you hit submit because if you change your mind you will have to pay to return.


Oh ya, I've ordered from Kohl's, LL Bean, Macy's, JC Penney's, etc. and if I need to cancel or change an order, I called Customer Service and it was taken care of immediately! 

Contributor
Posts: 27
Registered: ‎09-24-2010

Re: Every order is “in process”

[ Edited ]

QVC needs to go back to the way things were in the past, yes we used to be able to edit ,cancel our order after purchase with plentyof time of being able to,not sure why they decided to go that route, other than incovienence customers maybe?

Trusted Contributor
Posts: 1,727
Registered: ‎03-09-2010

Re: Every order is “in process”

@Delilah2 

 

Wow; I never called to cancel so I didn't know you could do that.