Fashion

Trusted Contributor

Posts: 1,939

Registered: ‎03-13-2010

Can't change my check hold order to a different method of payment

‎05-02-2018 08:49 AM

Anyone else having trouble changing a check hold item to a credit card payment? It goes through all the steps and says completed, but when I check my order status, it still says "check". I've tried on different platforms, different methods of payment, and on different days.

Originally joined board 12-14-2004

Esteemed Contributor

Posts: 5,094

Registered: ‎03-09-2010

Re: Can't change my check hold order to a different method of payment

‎05-02-2018 08:56 AM

Heard through the grapevine,they are clamping down on changing from check orders to CC

Personally I think they will loose sales doing this (mine anyway)

Respected Contributor

Posts: 3,152

Registered: ‎02-05-2018

Re: Can't change my check hold order to a different method of payment

‎05-02-2018 11:09 AM

I would call customer service and have someone do it for you.

Honored Contributor

Posts: 9,012

Registered: ‎03-09-2010

Re: Can't change my check hold order to a different method of payment

‎05-02-2018 11:50 AM

@MalteseMomma Will lose some of my buying too.

QVC Customer Care

Posts: 1,973

Registered: ‎06-14-2015

Re: Can't change my check hold order to a different method of payment

‎05-02-2018 11:56 AM

Hi @morganjen, I am sorry you are having difficulty changing your order from check to credit card. Please contact Customer Service at 1-800-367-9444 they will be happy to help. Unfortunately we cannot take credit card information in writing.

New Contributor

Posts: 4

Registered: ‎02-15-2018

Re: Can't change my check hold order to a different method of payment

‎05-04-2018 03:06 AM

Is this something new? I was always able to change from check to credit card and now it is not letting me. Customer service please post if this is a new policy. Thank You