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Super Contributor
Posts: 489
Registered: ‎07-10-2011

Re: Be careful when canceling an item.....

Sorry about your experience..thanks for the warning.

Honored Contributor
Posts: 19,880
Registered: ‎03-14-2010

Re: Be careful when canceling an item.....

Thanks for the heads-up. I cancelled a couple of items this morning and fortunately they were from the same order. I would have been really angry if my other stuff got cancelled too, but they were on a different order.

~ When a clown moves into a palace, he doesn't become a king. The palace turns into a circus. - Turkish Proverb
Trusted Contributor
Posts: 1,183
Registered: ‎11-30-2013

Re: Be careful when canceling an item.....

On 3/6/2015 jmsmall said:

Sorry about your experience..thanks for the warning.

You're welcome!

Trusted Contributor
Posts: 1,183
Registered: ‎11-30-2013

Re: Be careful when canceling an item.....

On 3/6/2015 faeriemoon said:

Thanks for the heads-up. I cancelled a couple of items this morning and fortunately they were from the same order. I would have been really angry if my other stuff got cancelled too, but they were on a different order.

You're welcome.

Also, I wanted to add that I haven't tried canceling anything by phone lately -- not sure I want to. {#emotions_dlg.crying} It may or may not do the same thing. And I did advise CS of the "issue."

Trusted Contributor
Posts: 1,183
Registered: ‎11-30-2013

Re: Be careful when canceling an item.....

UPDATE: it's back to normal. You can now cancel one item of a multiple-item order from the order status page without canceling the whole order. It wasn't that way yesterday, so they must have just changed (corrected?) it today.