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Occasional Contributor
Posts: 5
Registered: ‎11-30-2019

Barefoot Dreams Site / RETURNS a nightmare 😣

I sent back both items/wrong color. Followed everything they say on their web site. Total about $250. Called many times and always a hang up on their end as no one answers. I email returns and customer care as instructed on their site. 

 

My tracking shows both were received last week to them. Nothing from Barefoot Dreams. Not a word. I am not a happy customer. I filled out all their forms as told on their pages. 

 

1. I can't reach anyone by phone. (approx. 8 calls)

2. I can't reach anyone by email.(approx. 7 emails)

 

I have the UPS return tracking slip/info etc. but need my refund.

 

No dreams just a nightmare.

 

 

 

I don't feel like ever ordering again from their site. 

 

 

Occasional Contributor
Posts: 5
Registered: ‎11-30-2019

Re: Barefoot Dreams Site / RETURNS a nightmare 😣

Someone told me I'd find out answers on here. If you have any let me know. 

Honored Contributor
Posts: 9,713
Registered: ‎03-09-2010

Re: Barefoot Dreams Site / RETURNS a nightmare 😣

I have not had to return anything to BD, but I'm sorry you're having problems.  Last week being Christmas could explain some delay in responding to you.  But if you haven't heard back yet - have you considered contacting them publicly on Facebook?  It's worth a shot - most retailers would not like negative comments and I would hope they would address it asap.

Respected Contributor
Posts: 4,206
Registered: ‎08-08-2011

Re: Barefoot Dreams Site / RETURNS a nightmare 😣

I would give it some more time.   I can imagine with all the Christmas returns and also being closed at least on Christmas Day and New Year’s Day (and maybe more) would affect their ability to process returns. 

Respected Contributor
Posts: 4,204
Registered: ‎12-16-2013

Re: Barefoot Dreams Site / RETURNS a nightmare 😣

@Jpizzell I would try calling them on Monday.  Alot of businesses close for the extended holiday period.  If you're not able to reach them next week, you should contact your credit card company or PayPal, depending on how you paid and give them the return tracking information.  Most will give you a temporary credit until the matter is resolved.

Valued Contributor
Posts: 713
Registered: ‎04-30-2011

Re: Barefoot Dreams Site / RETURNS a nightmare 😣

@Jpizzell I had to return items last summer and remember it does take awhile for the proceeding of their returns to be refunded. Can take like 2 months. At the time I did not have a problem contacting customer service but know they are on the west coast and I’m on the east coast for their hours.
Honored Contributor
Posts: 70,111
Registered: ‎03-10-2010

Re: Barefoot Dreams Site / RETURNS a nightmare 😣

[ Edited ]
  • @Jpizzell.  File a complaint with your credit card company.  They sure don't want to lose the privilege of being able to use customer's credit cards.  Also contact the BBB in the city where they're located...not a law enforcement agency but it affects their reputation.  Lastly contact the consumer fraud division of the attorney general's office in the state where they're located. 
New Mexico☀️Land Of Enchantment
Honored Contributor
Posts: 41,458
Registered: ‎03-09-2010

Re: Barefoot Dreams Site / RETURNS a nightmare 😣

Return & Holiday Returns Processing Time

Please allow 30 days to process all returns/exchanges.

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"The world is a dangerous place, not because of those who do evil, but because of those who look on and do nothing." - Albert Einstein
Respected Contributor
Posts: 3,164
Registered: ‎09-25-2016

Re: Barefoot Dreams Site / RETURNS a nightmare 😣

I had one return to BD from an online order and it was quick and easy. 

Honored Contributor
Posts: 12,702
Registered: ‎08-22-2013

Re: Barefoot Dreams Site / RETURNS a nightmare 😣

@JpizzellThanks for posting your experience with The BD site, there should be no excuses like being closed after the holiday, etc. Don't tell me they don't know they are going to get returns after Christmas, people just don't complain enough. BD charges so much for their product, they should make sure they have extra help during and after the holidays.