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07-13-2014 04:29 PM
07-13-2014 04:38 PM
On 7/13/2014 1jac said: This is the first time this has happened to me. It was in process for several days. What are my chances I will receive my white pebble crop pants?
Backorder means that the item you ordered sold out and they haven't gotten a new shipment in yet. There's no way to know when exactly a new shipment of that item will come in. If you wait long enough and a new shipment comes in, then they'll ship the item out. If they don't get a new shipment in, then they can't send you the item, but you won't be charged for it, either.
07-13-2014 04:49 PM
I ordered a hobo handbag once that was available, then suddenly turned "backordered" - I waited a few weeks but it did arrive, and that color still hasn't appeared again online, I think they just ordered ONE to fill my backorder! Thanks QVC!
07-13-2014 05:45 PM
According to Customer Service, when you order something early in a presentation so you're sure you will get it, and it's "In Process" then suddenly goes to "Backorder", it's because someone made a mistake in counting inventory! I've had this happen several times, once I even called the manufacturer of the boots (Clark's) that this happened to. They blamed it on QVC, QVC blamed it on Clarks. But sometimes, they apparently just don't have a clue how many pieces they have to sell and they oversell what they "think" their inventory is. Sometimes you get it, sometimes you don't.
07-13-2014 05:48 PM
I've never NOT received an item that went to backorder.
07-13-2014 06:10 PM
I did have one Carolyn Pollack item that went to backorder, and her things usually don't come back once they're gone. I even called her company. Someone finally found the piece and I received it in a box, with a velvet bag all wrinkled up and crushed, and the piece was just laying in the box. On top of that, it was defective, so probably the only reason I got it was because someone sent it back. I never got that one, and had to return the matching pieces because the one I didn't get was the major piece in the set.
On one other order of a pair of boots, they were presented as a very light navy blue (like a light denim blue) suede with silver studs. I eventually got them, but what I received was a pair of very DARK navy boots with GOLD studs. And the kicker was, they still had a video showing the light navy/silver stud boots! They went back and I never got the ones that were shown.
The other backorders, I did eventually receive, but I think they need to do something about this situation, because it happens all too frequently.
07-13-2014 06:58 PM
On 7/13/2014 gardensla said:Gardens I hope I have your luck!!I've never NOT received an item that went to backorder.
07-13-2014 07:03 PM
07-13-2014 07:05 PM
My seafoam lace jacket just went to backorder.
07-13-2014 07:09 PM
On 7/13/2014 1jac said:Gardens - You may be my good luck charm. I just went back to in process. I just hope it sticks!!On 7/13/2014 gardensla said:Gardens I hope I have your luck!!I've never NOT received an item that went to backorder.
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