Fashion

[gigy]

I ordered a pair of Lysse pants from HSN two weeks ago and love them. But the zipper was defective and I called to let them know that I would like to return the pants in exchange for a new pair. The rep said, " no problem, we will send out a new pair for you and you can send the defective pair back" I realized that I did not have the paperwork because I was not expecting to send them back and must have thrown it out. I called today to tell them that I did not have the paperwork and asked what I should do. They said, " just wait until you receive your new pair and use that paperwork and package to send yours back" How civil, practical and logical is that???? This is why I will always be an HSN customer.

[Happiness Is Inside JOB]

Great update, I experienced the same thing.  I bought a slinky top, it was too small, called they sent me a 1X in the mail. I shipped the XL back.  That is why the "great" return comments mentioned on "here" don't faze me. 

By the time I send item a back, it goes through the post office, it gets to the Q, they open the box, my size is GONE!!!  I tried it once, and of course, I received a credit.

Now, if in doubt, I will just order my item again so I sure to get it.  Sometimes, I order two sizes so I know one of them will WORK.  Things are not always consistent even in one brand.

[millieshops]

@Happiness Is Inside JOBlol  So now we're even.  Nothing HSN lovers coming here will persuade me to try HSN again.   Four purchases, three of which were of inferior quality, and I just don't have it in me to try again.

I'm sure both companies are doing well without us.

[Ibby114]

HSN is very good with exchanges. QVC promotes free exchanges, but by the time they process your exchange the item/size is no longer available! And THEN they won't credit your original shipping.... 

[Andreatoo]

@gigy

I had a similar experience just recently when my 2 bottles of Tweak'd The Stylist were both defective. I didn't open them right away because I still had some so when I realized both were no good I immediately called thinking I had no time left!

Seems I had 4 days left and she emailed the invoice to me with the label and shipped 2 new bottles immediately. 'But I don't want to be charged and then credited. Just wait til the 2 come back to you.' 'Don't worry I'm not charging you'

Nordstrom does the same thing.

[Magny]

I’ve been saying this for a while:  HSN does it right.  I returned a pair of shorts for a different size.  In no time at all, they had sent out the new pair & received my return back. I just got the exchange yesterday.  Not even a week from start to finish!