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Respected Contributor
Posts: 3,182
Registered: ‎01-13-2012

So yesterday, I received 4 !!! phone calls within an hour supposedly from Apple saying there was a problem with my Cloud account ( I don't use it).  I just kept haning up and finally called Apple to see what they thought of this.  They said they NEVER call a client/customer unless they are responding to a call FIRST made by the customer.  Then today a friend said she was receivingthe same calls on her iphone.  So beware and HANG UP!!

Honored Contributor
Posts: 12,295
Registered: ‎03-27-2010

Re: "Message" from Apple

[ Edited ]

Yes, I'm always getting emails regarding something wrong with my Cloud account etc..I've even had these messages say that they will "lock" my account if I don't click on the response.  I never pay any attention to these messages....nothing has ever been locked.  

 

Last time I was in the Apple store I showed the "genius" at the support bar one of these messages and he said they were a scam.  He looked at the address of the person who sent the email and it did not come from Apple.  So many scams.

Esteemed Contributor
Posts: 7,174
Registered: ‎03-11-2010

A scam a minute. 

QVC Customer Care
Posts: 1,677
Registered: ‎06-14-2015

@bargainsgirl wrote:

So yesterday, I received 4 !!! phone calls within an hour supposedly from Apple saying there was a problem with my Cloud account ( I don't use it).  I just kept haning up and finally called Apple to see what they thought of this.  They said they NEVER call a client/customer unless they are responding to a call FIRST made by the customer.  Then today a friend said she was receivingthe same calls on her iphone.  So beware and HANG UP!!


@bargainsgirl   Good to know, thanks so much!!

Susan Q-Social

Honored Contributor
Posts: 16,837
Registered: ‎03-10-2010

I get e-mails from "Apple" almost every day about a problem with my account.  I always know what is a spam e-mail, but this one looks very official.  The second time I got this message I called Apple, and let the guy go in my computer with me.  He said it was a scam and to send to the Apple spam address.  I get these all the time.  I send them to my spam folder, but they keep coming to my regular address.


The Bluebird Carries The Sky On His Back"
-Henry David Thoreau





Honored Contributor
Posts: 16,172
Registered: ‎03-10-2010

I just received a pop up on my macbook pro,saying there was pornographic material on my laptop, i called my son he said  turn off wi fi,clear history.

When you lose some one you L~O~V~E, that Memory of them, becomes a TREASURE.
Valued Contributor
Posts: 512
Registered: ‎12-18-2013

it must be some sort of scammer

Honored Contributor
Posts: 17,535
Registered: ‎06-27-2010

Re: "Message" from Apple

[ Edited ]

@NickNack wrote:

I get e-mails from "Apple" almost every day about a problem with my account.  I always know what is a spam e-mail, but this one looks very official.  The second time I got this message I called Apple, and let the guy go in my computer with me.  He said it was a scam and to send to the Apple spam address.  I get these all the time.  I send them to my spam folder, but they keep coming to my regular address.


 

            @NickNack,  When they continue to show up in your Inbox, it's most likely that they're sent from a different source each time (the spammer/scammer's actual sender address continues to vary).   

            Email providers aren't always efficient in using their "mark as spam" software to protect us from future junk mail, and criminals use software to alter their sending address and domain constantly.   The best way to avoid repeat junk mail is to set up your email account with the strictest security/privacy settings and you also might have to use filters or blocks for certain senders or domains.   Also, try not to actually open suspicious mail.   Just the act of opening a message -- especially if your settings allow displaying "remote images" or "external images" upon opening a message -- can transmit information to the sender or, worst case scenario, can download malicious software or data.   Hovering the cursor over the sender name will reveal the actual sender address and, of course, if the message already has been opened you can follow the email provider steps to view the complete source or header information and see who sent the message.

Few things reveal your intellect and your generosity of spirit—the parallel powers of your heart and mind—better than how you give feedback.~Maria Popova
Honored Contributor
Posts: 16,837
Registered: ‎03-10-2010

@dooBdoo wrote:

@NickNack wrote:

I get e-mails from "Apple" almost every day about a problem with my account.  I always know what is a spam e-mail, but this one looks very official.  The second time I got this message I called Apple, and let the guy go in my computer with me.  He said it was a scam and to send to the Apple spam address.  I get these all the time.  I send them to my spam folder, but they keep coming to my regular address.


 

            @NickNack,  When they continue to show up in your Inbox, it's most likely that they're sent from a different source each time (the spammer/scammer's actual sender address continues to vary).   

            Email providers aren't always efficient in using their "mark as spam" software to protect us from future junk mail, and criminals use software to alter their sending address and domain constantly.   The best way to avoid repeat junk mail is to set up your email account with the strictest security/privacy settings and you also might have to use filters or blocks for certain senders or domains.   Also, try not to actually open suspicious mail.   Just the act of opening a message -- especially if your settings allow displaying "remote images" or "external images" upon opening a message -- can transmit information to the sender or, worst case scenario, can download malicious software or data.   Hovering the cursor over the sender name will reveal the actual sender address and, of course, if the message already has been opened you can follow the email provider steps to view the complete source or header information and see who sent the message.


 

 

@dooBdoo  I didn't realize that it mattered if you opened the e-mail as long as you didn't click on a link.  I use Apple's Mail for my e-mail, and there's no way to avoid opening the mail.  I have Comcast as a back-up e-mail and don't have to open it there, but in Mail I can't delete it without opening it.

 

When I have hovered over the sender's name it looks like a very official Apple e-mail address.  This is the first Spam e-mail I've ever gotten that was very hard to tell that it wasn't real.


The Bluebird Carries The Sky On His Back"
-Henry David Thoreau





Honored Contributor
Posts: 17,535
Registered: ‎06-27-2010

Re: "Message" from Apple

[ Edited ]

@NickNack wrote:
 

@dooBdoo  I didn't realize that it mattered if you opened the e-mail as long as you didn't click on a link.  I use Apple's Mail for my e-mail, and there's no way to avoid opening the mail.  I have Comcast as a back-up e-mail and don't have to open it there, but in Mail I can't delete it without opening it.

 

When I have hovered over the sender's name it looks like a very official Apple e-mail address.  This is the first Spam e-mail I've ever gotten that was very hard to tell that it wasn't real.


 

            Hi, @NickNack!   Do you mean you use the Apple Mail app to access your email account?   What actual provider do you use (other than Comcast) -- in other words, what's the information after the "@" in your email address?  Also, are you using a computer or a mobile device?   (Sorry for all the questions -- these days there are so many variables.)

 

Few things reveal your intellect and your generosity of spirit—the parallel powers of your heart and mind—better than how you give feedback.~Maria Popova