iPad battery replacement. What I found out. You won't like it.

Mindy D · ‎05-23-2010

I've been on a wild goose chase trying to find out about battery replacement for my iPad Pro 10.5."

Apple has partnered with Geek Squad at Best Buy for repairs and battery replacement of their products. Geek Squad doesn't actually have iPad batteries there. They send your iPad to apple. They do have iphone batteries. The replacement could take a long time. I could not get an estimate.

Apple stores. You can make an appointment with them and than they decide if you can get your battery replaced. According to a apples website estimate, mine would cost $119, however, after pulling teeth, I found out that they don't have iPad batteries there either. I did not find this out by appointment. Apple Customer Support put me through to the nearest Apple Store since she could not find out herself and the store did not answer their phone. Note that on a previous call to Apple Sales this morning about my possible purchase of another iPad I was told the store did have batteries for my iPad. Back to the call to the Apple Store. I found out that they send your iPad to Apple and Apple sends back another iPad for you. Whatever you backed up in the cloud will be on the replacement iPad. What kind of iPad will they replace it with? It wont be new. It will probably a refurbished iPad. This will depend on the model, since iPads still under warranty, I did not ask about. They do replace phone batteries there though. The iPad battery replacement could take a long time. I could not get any estimate of how long.

Finding the truth out about this battery thing took me call after call. They are secretive about this.

I am still oxox · ‎03-09-2010

I am not sure if any Apple repairs ae done instore which is why is takes a while for a repair.

Stop being afraid of what could go wrong and start being positive what could go right.

NicksmomESQ · ‎08-19-2014

My friend just replaced her 2017 iPad battery at the Apple Store.She made an appointment & they took care of it in about an hour. I went with her & we had lunch during the wait time. It was easy.

I'm sorry you had a bad experience. I would be upset too.

Carmie · ‎10-25-2010

When my iPad needed a new battery, I bought one on e-bay. I also had to buy an adhesive package and small tool set.

The battery is placed flat against the screen. That means everything just about has to be removed to get to it.

I watched a YouTube video on how to replace the battery. It wasn't easy because the parts are small and the wires are delicate, but I did it.

After that, I just bought a new iPad and kept the old one as a spare. Would I do it again? probably if the battery was the only issue.

Apple wants people to replace, not repair. They will, however, give you credit for your old iPad if you want a new one. Info is on their site.

They will give you a quote on line, send you a shipping box with free postage and issue you a credit for a new one when you send yours in.

You need to backup your pictures and info you want to keep before you return it or you will lose all your stuff.

Mindy D · ‎05-23-2010

@NicksmomESQ wrote:
My friend just replaced her 2017 iPad battery at the Apple Store.She made an appointment & they took care of it in about an hour. I went with her & we had lunch during the wait time. It was easy.

I'm sorry you had a bad experience. I would be upset too.

@NicksmomESQ I don't doubt you. This completely conflicts with what the Apple Store just told me. It seems hard to get to the truth about this. My iPad is newer. I thought they would have the battery. I'm starting to think that the guy at the Apple Store was lying. The ones that work in store do not have a good reputation, while Apples telephone support people have always been great. This bad rep includes management of local stores. The guy on the phone from Sales looked and told me the Apple Store did have my battery.

Mindy D · ‎05-23-2010

@NicksmomESQ wrote:
My friend just replaced her 2017 iPad battery at the Apple Store.She made an appointment & they took care of it in about an hour. I went with her & we had lunch during the wait time. It was easy.

I'm sorry you had a bad experience. I would be upset too.

@NicksmomESQ @Would you mid telling me what state this occurred in. Maybe this depends on which model iPad it is.

mspatmac · ‎06-10-2015

My wonderful son-in-law just replaced my iPad battery with one he bought from Amazon. It came with the tools necessary. I think it all came to under $50.

He is an owner just like no, special skills.

Skyegirl21 · ‎03-20-2010

Yup, They intentionally make it hard and not cheap so you will upgrade instead- 🙄

NicksmomESQ · ‎08-19-2014

@Mindy D Maybe my friend got lucky. I do know that the Apple Store we went to is in a very busy mall. It's always crowded.I've been there myself in the past. They are very patient & go out of their way to help. Last year I went there with my IPhone .My messages disappeared & I could no longer text or i message.When I made the appointment I was told it would cost around $80 for the service charge. The cs person fixed the issue & waived the charge. He wouldn't even accept a tip.

I did go there a couple months ago to replace the battery in my iPhone 7.I changed my mind when they said that there was a possibility that replacing the battery might cause the phone to not work. If that happened they would replace the phone for free but that could take about 2 weeks because they would have to order one from Apple. I was afraid to take the chance of not having a phone for 2 weeks. I ended up buying an iPhone 11 from my service provider.

I'm in New York.Where are you?

Mindy D · ‎05-23-2010

@NicksmomESQ wrote:
@Mindy D Maybe my friend got lucky. I do know that the Apple Store we went to is in a very busy mall. It's always crowded.I've been there myself in the past. They are very patient & go out of their way to help. Last year I went there with my IPhone .My messages disappeared & I could no longer text or i message.When I made the appointment I was told it would cost around $80 for the service charge. The cs person fixed the issue & waived the charge. He wouldn't even accept a tip.

I did go there a couple months ago to replace the battery in my iPhone 7.I changed my mind when they said that there was a possibility that replacing the battery might cause the phone to not work. If that happened they would replace the phone for free but that could take about 2 weeks because they would have to order one from Apple. I was afraid to take the chance of not having a phone for 2 weeks. I ended up buying an iPhone 11 from my service provider.

I'm in New York.Where are you?

@NicksmomESQ @Florida. I notice how you feel the same way about giving up your device for two weeks that I do. I also notice that it sent you looking for a new device. I went looking at the new devices too.