@jrcnc wrote:
I am trying to activate a new Samsung phone purchased through QVC just a couple of weeks ago. When I enter the SIM card #, message says "Your SIM card is in an invalid status". I have tried bypassing this screen by saying I have no SIM card # and then entering the IMEI #. From the IMEI screen when I press "continue", nothing happens. Just continues to stay on the same screen. I know I entered the IMEI correctly (correct number of digits), because I have the cute little check mark in green. And there is no error message on this screen.
Anyone else having this problem with a recent Tracfone purchase from QVC?
@jrcnc
I've had issues in the past activating a phone through their website or normal customer service phone number, but the 1-800-867-7183 number included on the card with phones purchased through the shopping channels has never failed me. Try using that number and see if it doesn't solve your problem. It's supposedly an exclusive number for shopping channel buyers and it works. (At least for me.)
It's an automated system and you'll be given several options. Choose the "transfer a number" or "activate" option. Then it'll ask if the number you're calling from (and it tells you the number) is the one you want to transfer. Then it'll ask for the serial number of the new phone. (Found on the red card that comes with new phones.) Then it'll repeat back the serial number and ask you to confirm it. Then it'll give you instructions to turn off the phone and then turn it back on again and try making a call after the phone has been activated.
I've never had an issue using that number. I don't know why the rest of their systems are so screwed up, but that exclusive number works every time for me. I don't even try anything else these days. I just look for that card and use that phone number. It just works.
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