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Trusted Contributor
Posts: 1,736
Registered: ‎04-18-2010

Tracfone...any other folks getting this when trying to transfer the new phone?

I am getting this message when trying to activate my new phone this morning.  Has anyone else had this experience?  Any help you offer would be appreciated.  Customer service at Tracfone doesn't open untl 8am!

Thanks!

 

 

Sat Jul 02 06:22:50 EDT 2016 

 

PHONE UPGRADE

If you proceed with this transaction, only your phone number and service days will be transferred from your TracFone Android to your new Tracfone phone. Any balance remaining in your Android phone cannot be transferred, and will be lost.

Do you agree and wish to proceed with the phone number transfer?

NO YES
Trusted Contributor
Posts: 1,324
Registered: ‎03-10-2010

Re: Tracfone...any other folks getting this when trying to transfer the new phone?

There is another post on here. I'll look for it. I think it says that message is a glitch & it's safe to proceed but let me see I I can find it...

Trusted Contributor
Posts: 1,324
Registered: ‎03-10-2010

Re: Tracfone...any other folks getting this when trying to transfer the new phone?

Search the forums for "New Tracfone TSV activation issue." They discuss it there. Sorry I don't know how to provide a link. Maybe someone else can?

Trusted Contributor
Posts: 1,736
Registered: ‎04-18-2010

Re: Tracfone...any other folks getting this when trying to transfer the new phone?


@Tribesters wrote:

Search the forums for "New Tracfone TSV activation issue." They discuss it there. Sorry I don't know how to provide a link. Maybe someone else can?


thanks, found it with suggestions!  Smiley Happy

Honored Contributor
Posts: 17,892
Registered: ‎07-03-2013

Re: Tracfone...any other folks getting this when trying to transfer the new phone?

Yes, I got that message for two days.  I went back and reread the directions and called the number on the activation page.  It was so easy.  It did it in  less than a minute.  Phone was activated in an hour.  I had trouble with their website in previous years.  I still have to activate my mother's phone and will be calling instead of doing it online.