Electronics

[SandGirl]

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@Nightowlz wrote:

@SandGirl 

Which model Moto G do you have?

Tracfone shows Moto G Power 2023 does work with hearing aids.

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The one I have is item# E236426

I have Jabra Hearing aids from Costco, on their site there is only one Moto G listed and it's Moto G7. So, I'm assuming its not going to be compatible. I have 6 months to return the hearing aids, I wonder if one of their other brands would be compatible. 

[Moonlady]

@SandGirl  Be sure you're going to the settings within your phone app, rather than the phone's system settings. The system settings also have "accessibility,"  where you can access audio or hearing, but there's nothing regarding hearing aids. Doing the same via the Phone app allows you to toggle on "hearing aid compatibility."

I just checked my 2021 Moto Stylus 5g and my LG which is even older, and the option to turn on hearing aid compatibility is there--but, again, in the phone app's settings not in the system's hearing/audio accessibility settings (and searches don't direct you to app settings, either).  

[SandGirl]

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@Moonlady wrote:

@SandGirl  Be sure you're going to the settings within your phone app, rather than the phone's system settings. The system settings also have "accessibility,"  where you can access audio or hearing, but there's nothing regarding hearing aids. Doing the same via the Phone app allows you to toggle on "hearing aid compatibility."

I just checked my 2021 Moto Stylus 5g and my LG which is even older, and the option to turn on hearing aid compatibility is there--but, again, in the phone app's settings not in the system's hearing/audio accessibility settings (and searches don't direct you to app settings, either).  

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@Moonlady  for the life of me I can't figure out what you mean. I know know one area for settings and its not there. I checked the app for my hearing aids itself and couldn't find anything either. I guess I'm just confused. I tried to search on my phone but nothing came up for hearing aids.  This is so frustrating. 

Oh I found "similar" in the Moto G Sylus App on my phone but for hearing aids it says Settings - Accessibility and turn on hearing aids BUT it shows a little picture, this is just so you can hold the phone up to your hearing aids to hear better, this DOES NOT enable bluetooth capatibility. 

[Runner26]

@SandGirl What is your model number of your phone? Go to settings> about phone. I found this website that might be useful: gari.info

Have you tried reinstalling your app? Turning bluetooth on/off? Restarting your phone? 

FYI: I do not have any experience with hearing aids.

[SandGirl]

@Runner26   I tried ALL of that with the hearing aid specialist by my side.  He said my phone is not capatible when we looked it up on the hearing aid brand site that I have. He's been doing the job for 26 years so I trust he knows what he is doing. I think my only option if I want to use bluetooth will be to upgrade my phone. Just don't want to do that yet, not like new phones are cheap!