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Super Contributor
SchippyLuv
Posts: 390
Registered: ‎10-30-2011

TRACFONE MY ACCOUNT AP WON'T WORK

‎08-14-2018 10:23 PM

"My Account" hasn't worked for about a week. I can access my information online, but that's really inconvenient. I've tried rebooting my phone and I reinstalled the ap. Anybody else having a problem???

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Valued Contributor
In-x-s
Posts: 838
Registered: ‎03-09-2010

Re: TRACFONE MY ACCOUNT AP WON'T WORK

‎08-14-2018 10:26 PM

Mine has had issues as well.  It tells me to text 611611 or something like that but if I try it enough times it actually updates and gives me the current info.

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Honored Contributor
OKPrincess
Posts: 8,556
Registered: ‎03-10-2013

Re: TRACFONE MY ACCOUNT AP WON'T WORK

‎08-14-2018 10:35 PM

I went into My Account Downloader app just now and an Orange (I think) message said to try again or call 611611. I tapped the orange thing again and everything was updated.

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Super Contributor
SchippyLuv
Posts: 390
Registered: ‎10-30-2011

Re: TRACFONE MY ACCOUNT AP WON'T WORK

‎08-14-2018 10:38 PM

I've tried the texting thing but it just keeps telling me to try again in 15 minutes. The error I get on the ap says "Sorry the information did not load." Well thanks so much for stating the obvious. Pooh Bah ! ! !

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Super Contributor
SchippyLuv
Posts: 390
Registered: ‎10-30-2011

Re: TRACFONE MY ACCOUNT AP WON'T WORK

‎08-14-2018 10:39 PM

Well, I'll be darned - it just worked...

 

All it took was posting on this forum and the Tracfone gods heard.

 

All is well!

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Honored Contributor
Pook
Posts: 8,333
Registered: ‎03-20-2010

Re: TRACFONE MY ACCOUNT AP WON'T WORK

‎08-15-2018 09:58 AM

@SchippyLuv  Mine hasn't worked for several months.  In the past I just uninstalled and reinstalled the app but cannot do that now.  My SO has the same type phone as me and his still works.  It doesn't really matter to me since I rarely use it.

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