I just want to post this in case anyone else runs into the issue I did this weekend. Might save someone panicking.
I texted to get my balance and instead of the thousands of minutes, texts, data that I know I have, I got 0 in every category.
I tried it a few times; same result. Went online last night and it showed the same thing, although my phone is still working perfectly well and my service date remains unchanged.
I just did an online chat with a very nice agent. It only took about 10 minutes for him to confirm my correct balances and he told me that they are aware of the issue and are working on it. He said they hope to have it corrected by March 21st.
So, if anyone else sees that zero balance, it's worth doing a chat and getting the correct information, until it's fixed.
Also, I didn't realize that now, after 60 days of service (locked), they automatically unlock your phone. I saw that mine had been unlocked and said I never requested that. My bad for not reading all the info that came with the new phone. I've locked it again, as a security measure.
"" A little learning is a dangerous thing."-Alexander Pope