Spectrum receivers need rebooting often...

Nataliesgramma · ‎03-28-2015

We had DirecTV for the last 5 years and got rid of it because of the high bills. I never had any issues with reception. We had Internet with Spectrum and they gave us a deal to 'bundle' that was about the same cost that we were paying just for the Internet...so we signed up since the price is guarenteed for a year and we can cancel anytime.

HOWEVER....now I am reminded WHY I got rid of Cable....constant rebooting the receiver. I thought that they would have fixed this issue by now.

We 'stream' with the Firestick on 2 TV's and I think we will be doing this on all TV's at this time next year...

Spectrum is just awful and it never got better...

Tribesters · ‎03-10-2010

@Nataliesgramma

I had Directv for many years. It was bundled with Verizon & the bill kept going up. Then they split with Verizon so I started looking elsewhere. I found a 2 year deal on Dish network. For half the price I now have HD and DVR. I love it. But here’s the part that gets me-Directv never offered me a deal. Why would they? I was paying premium price with old equipment & outdated service. When they were notified I was canceling all of a sudden I was offered these great deals. At this point it was too late as I’d already had the new dish on the house. Just about every week I get an email with a “come back” offer. Your year will go by fast & I’m sure you’ll get a good deal to go back to Directv.

It seems companies don’t care about their current customers. They just want new business. I think new & old, loyal customers that pay on time should pay the same amount. Don’t hook customers in & slowly raise the prices until they leave. Do something to keep them before it’s too late.

buyornot · ‎03-10-2010

@Nataliesgrammawrote:
We had DirecTV for the last 5 years and got rid of it because of the high bills. I never had any issues with reception. We had Internet with Spectrum and they gave us a deal to 'bundle' that was about the same cost that we were paying just for the Internet...so we signed up since the price is guarenteed for a year and we can cancel anytime.

HOWEVER....now I am reminded WHY I got rid of Cable....constant rebooting the receiver. I thought that they would have fixed this issue by now.

We 'stream' with the Firestick on 2 TV's and I think we will be doing this on all TV's at this time next year...

Spectrum is just awful and it never got better...

mmm-just wondering, do you have the new, very small receiver or still the larger. Since I have a new receiver(three weeks), I haven't had to reboot once and I was doing a lot with the larger one.

buyornot · ‎03-10-2010

It seems companies don’t care about their current customers. They just want new business. I think new & old, loyal customers that pay on time should pay the same amount. Don’t hook customers in & slowly raise the prices until they leave. Do something to keep them before it’s too late.

I think you are exactly right and it's a source of my frustration-I can see them wanting us to stay and pay more, but they know they are losing us in big droves. This was true this year for me for cable,garbage pick-up and the newspaper delivery...

software · ‎06-08-2016

DirecTV (and probably most companies) has a Customer Retention Department, however if they do upgrade you, there's another 2 year contract. I'm trying to get away from contracts.

I'm thinking about going to Spectrum, what's the deal with rebooting?

I have to reboot my DirecTV receivers ever so often, same with my computer.

All electronics, even the ones in my car, need rebooting.

I try to proactively reboot on my schedule but if you can't do that with Spectrum and they randomly reboot, I can see your frustration.

MarkeieMark · ‎06-24-2012

@Nataliesgrammawrote:
We had DirecTV for the last 5 years and got rid of it because of the high bills. I never had any issues with reception. We had Internet with Spectrum and they gave us a deal to 'bundle' that was about the same cost that we were paying just for the Internet...so we signed up since the price is guarenteed for a year and we can cancel anytime.

HOWEVER....now I am reminded WHY I got rid of Cable....constant rebooting the receiver. I thought that they would have fixed this issue by now.

We 'stream' with the Firestick on 2 TV's and I think we will be doing this on all TV's at this time next year...

Spectrum is just awful and it never got better...

You are not alone, and have put up with this ever since getting Spectrum. However, after after all this time, I think I found the solution. Believe it or not, if I do NOT leave the channel on QVC when turning off the TV, I have not had to reboot it since.

I know it's sounds crazy, but it works (for me).

Nataliesgramma · ‎03-28-2015

@buyornotI have the large receiver in my family room and the small one in hubby's Den....they both need rebooted several times a week.....

Jordan2 · ‎03-16-2010

@Nataliesgrammawrote:
We had DirecTV for the last 5 years and got rid of it because of the high bills. I never had any issues with reception. We had Internet with Spectrum and they gave us a deal to 'bundle' that was about the same cost that we were paying just for the Internet...so we signed up since the price is guarenteed for a year and we can cancel anytime.

HOWEVER....now I am reminded WHY I got rid of Cable....constant rebooting the receiver. I thought that they would have fixed this issue by now.

We 'stream' with the Firestick on 2 TV's and I think we will be doing this on all TV's at this time next year...

Spectrum is just awful and it never got better...

@Nataliesgramma, OMG, I so agree with you! If I had any brains I would get rid of them. I reboot my box once a week because my DVR is temperamental and I never know when it won't record shows on a channel (happens on ABC, NBC, and CBS, and yes I have had techs come to look at it and they can't figure it out). Thank you for reminding me, I'm going to reboot the box now!