Thanks for all the replies.
So after much time on the phone and online, it turns out that I need to get a new phone. The new SIM card did NOT fix the problem. I do not want to bother resetting the phone. I would need to imput everything back by hand.
Tracfone reassured me that I can get a new phone, call them and they will transfer all my current data, talk , text and current phone # to a new phone.
WHAT A PAIN! So now I go without a phone for awhile...like the old days!!