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Super Contributor
Posts: 312
Registered: ‎04-02-2013

Porting a cell phone number question

I have decided to switch my cell phone number from my Tracfone to an iPhone , that I will purchase in an Apple Store. I will buy IPhone and sign up for one of the carriers that they have in store, probably T Mobile.  The store is quite a distance away , so want to get things in order before I pop in.  Do I need to contact Tracfone in advance about plan to port number , or is it something they would do at Apple Store. It seems that they help,set up new phone if I buy it there .  Thank you for any information you might know from experience. Susi.

Honored Contributor
Posts: 19,320
Registered: ‎03-09-2010

Re: Porting a cell phone number question

T mobile should br able to do it all. 

Stop being afraid of what could go wrong and start being positive what could go right.
Honored Contributor
Posts: 36,947
Registered: ‎03-10-2010

Re: Porting a cell phone number question

@Susic Call the carrier for the phone account AND call the Apple store and ask how this works.  Don't ask us! Woman Happy

Respected Contributor
Posts: 3,711
Registered: ‎03-09-2010

Re: Porting a cell phone number question

I would contact Tracfone and ask what your account number is (likely your phone's IMEI number if it's a branded Tracfone).  Also ask for your PIN number.  If you don't need this information once you purchase the new phone and transfer your service, then no harm, no foul.  Btw...once you find out what these two numbers are, tell us how the transfer goes!  Smiley Happy

Respected Contributor
Posts: 2,472
Registered: ‎03-09-2010

Re: Porting a cell phone number question

Whatever carrier you choose, will do all that for you.  Trac phone will know when the phone number is ported.  Dont fret about it.  Your new carrier will know exactly what to do.  EZ PZ

Super Contributor
Posts: 362
Registered: ‎07-22-2018

Re: Porting a cell phone number question

@Susic, I purchased two unlocked iPhones from Apple online. I had Verizon as my carrier but wanted to switch to Consumer Cellular. I had to call Verizon to get a code. I called Consumer Cellular and they walked us through the set up and transfer of our phone numbers. It took quite awhile which included a three way phone call with a few people at Verizon but the gentleman from CC stayed on the line and we were successful. We were able to use our old iPhones until the successful transfer to our new phones. 

Esteemed Contributor
Posts: 7,708
Registered: ‎12-01-2023

Re: Porting a cell phone number question

[ Edited ]

@Susic   yes, T-Mobile should be able to do it all for you.  You can still use tracfone with your new iPhone though if you prefer their service.  Going to the carriers is usually a lot more expensive.

Super Contributor
Posts: 312
Registered: ‎04-02-2013

Re: Porting a cell phone number question

Thank you all. I have been checking on line, and get different responses. I just wasn't sure how much Apple Store techs help and if I needed to do anything before I got there with Tracfone and getting code for porting. The Apple Store is not nearby, and one trip is enough. I could call them, of course, but is hard to get anyone knowledgeable on phone , or to even answer phone anymore. I will let you know how it goes, in case it may help someone else! Susi.

 

Honored Contributor
Posts: 17,311
Registered: ‎03-11-2010

Re: Porting a cell phone number question

call Apple 

Honored Contributor
Posts: 77,996
Registered: ‎03-10-2010

Re: Porting a cell phone number question

As part of the activation process, I've always had the option of using my old number or getting a new one.   It's no big deal.  Do not call TracFone , they don't care.

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