Electronics

[Mom2Dogs]

grrr...the printer will not connect to my MacBook OS 10.14.5 so I cannot print the boarding passes.  The printer is relatively new (just a few weeks) but I have been able to print before, just after I set it up.  I did notice that the 'location' is not filled in when I look at network settings.  Could that be the issue.

I have looked over all the notes I made and anything else I can think of but 'location' is not mentioned that I can see.

Can someone help me out?

[Desertdi]

Have you tried to uninstall.....then reinstall?

[Mz iMac]

@Desertdi 

If your printer is "new," go to the printer's website and/or Apple's site & download your printers latest drivers.

Better yet, CALL the printer's tech support as you are still under warranty.

OR

Run Disk First Aid & restart your computer afterwards.

OR

Reset your printer settings.

This removes all printers and scanners—including their print jobs and settings—from Printers & Scanners preferences.

1. Choose Apple menu > System Preferences, then click Printers & Scanners.
2. While holding down the Control key on your keyboard, click anywhere in the list of devices.
3. Choose “Reset printing system” from the menu that appears:

[Caffeina]

Does this help? https://support.apple.com/guide/mac-help/print-mh35838/mac

[Love my grandkids]

@Mom2Dogs  I had a similar problem years ago. Went to my local AAA office, I am a member, and they printed it out for me.

Something to consider if all else fails. Good luck!

[Mom2Dogs]

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@Mz iMac wrote:

@Desertdi 

If your printer is "new," go to the printer's website and/or Apple's site & download your printers latest drivers.

Better yet, CALL the printer's tech support as you are still under warranty.

OR

Run Disk First Aid & restart your computer afterwards.

OR

Reset your printer settings.

This removes all printers and scanners—including their print jobs and settings—from Printers & Scanners preferences.

1. Choose Apple menu > System Preferences, then click Printers & Scanners.
2. While holding down the Control key on your keyboard, click anywhere in the list of devices.
3. Choose “Reset printing system” from the menu that appears:

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Thank you for the replies....if I could not get the file printed I could go into my office and print but it's about 20 minutes away...(I would turn the boarding pass in to a PDF) BUT the illustration shown worked...I had tried that before I asked the question (I did a lot of googling first) but it still did not connect.  So before I tried it again I shut down and restarted both the laptop an printer....got the job done, thank you all!

[Mom2Dogs]

@Desertdi ...I did not but I wonder when/if you reinstall does the NEW installation go over the original installation, or do you have to manually remove the original installation?  I got it to work, so I don't have to worry about it by am curious..thanks!

[Caffeina]

You might already know this, but you can print from the kiosk at the airport. Or, if you have a smartphone, download the airline's app. You can bring up the pass on the screen, and they can read it from there.

[Mom2Dogs]

@Caffeina I do not have a smart phone but I see that i really need one!  I printed the flight 'out' boarding passes but I guess I  will have to have the airport print the return passes.  I will not have access to a printer once we arrive at our destination.

Now I know why I rarely travel, this has been a PIA.

[Justholdingon]

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@Mom2Dogs wrote:

grrr...the printer will not connect to my MacBook OS 10.14.5 so I cannot print the boarding passes.  The printer is relatively new (just a few weeks) but I have been able to print before, just after I set it up.  I did notice that the 'location' is not filled in when I look at network settings.  Could that be the issue.

I have looked over all the notes I made and anything else I can think of but 'location' is not mentioned that I can see.

Can someone help me out?

---

if it’s for Americans  Airlines, they won’t take your printed boarding passes anyway and will make you print them again on their kiosk at the airport.